IT Support Engineer II — Hybrid, Windows & Network

Sgs; Naas; Hybrid; EUR 32,000 - 37,000; Full time

Benefits offered by this job

Maternity & Paternity Top Up

22 Days Annual Leave

Job summary

The IT Support Specialist (Level 2) at SGS Ireland is a key member of the IT Technical Support Team, providing second-line support across all contracts and locations from our Naas office. You will resolve incidents, service requests, and user queries with a focus on timely, professional customer service and IT reliability.

You will diagnose and resolve issues across software, hardware, and network environments, participate in system updates, and work both remotely and on-site.

Qualifications

• 3rd Level Qualification in IT related discipline.
• 2-year experience in IT related industry.
• Valid EU work Visa or eligible to work in Ireland.

Responsibilities

• Address incidents and problems escalated from 1st level support.
• Troubleshoot Microsoft Dynamics CRM incidents and problems.
• Resolve Microsoft Windows incidents and problems, both server and client OS
• Investigate and resolve WAN/LAN connectivity issues.
• Solve customer equipment and software issues.
• Overall security incidents and problems
• Replication of reported issues
• Escalate technical issues to 3rd level support in a clear and timely manner.
• Monitor performance of all service levels.
• Ability to prioritise tickets and tasks.
• Daily monitoring of network and infrastructure issues
• Liaise with network provider and hardware support engineers.
• Maintenance of all contract assets within client sites including upgrade, replacement, and installation of
• Management of users on AD, Phone Systems and Microsoft applications.
• Deal with IT issues both locally and remotely across multiple contracts.
• Report to Supervisor on progress of various tasks.
• Create and update technical solutions on Service Management Tool.

Skills

Networking knowledge

Windows OS

English fluency

Teamwork

Analytical skills

Education

3rd Level IT qualification

Job description

The IT Support Specialist (Level 2) at SGS Ireland is a key member of the IT Technical Support Team, providing second-line support across all contracts and locations from our Naas office. You will resolve incidents, service requests, and user queries with a focus on timely, professional customer service and IT reliability.

You will diagnose and resolve issues across software, hardware, and network environments, participate in system updates, and work both remotely and on-site.