Onsite IT Field Engineer - Networking, Cloud & Support

Viatel Technology Group; Leinster; On-site; EUR 42,000 - 56,000; Full time

Job summary

Viatel Technology Group is seeking a Field Service Engineer to provide hands-on technical support on client sites across Ireland. You will install, configure, repair and maintain desktops, servers, printers, software, and network connectivity, while delivering a professional, customer-focused service.

The role emphasises direct customer engagement, strong diagnostic skills, and the ability to manage tickets and work with the wider support team to resolve issues efficiently and improve service

Qualifications

• Mandatory - Clean Valid Driver’s License.
• Mandatory - Use of Own Transport required.
• 3rd level qualification in an IT-related discipline or equivalent practical experience.
• Minimum of 2 years’ experience in a similar role.
• CompTIA A+ or similar an advantage.
• Proven experience in ICT Managed Services (MSP) environment an advantage.
• Strong communication and client-facing skills with a customer-first mindset.

Responsibilities

• Deliver professional on-site technical support to customers, branch offices, and local client sites where issues cannot be resolved remotely.
• Install, configure, update, repair, and support desktops, laptops, servers, printers, peripherals, and software applications.
• Diagnose and resolve hardware, operating system, software, network, internet connectivity, cabling, and peripheral issues.
• Troubleshoot local network issues, including LAN connectivity, Wi‑Fi, cabling, internet access, and basic networking faults.
• Provide clear, friendly, and customer-focused communication, explaining technical issues and fixes in simple terms.
• Record all work accurately, keep support tickets updated, and document resolutions clearly in the relevant ticketing system.
• Manage assigned tickets professionally, ensuring actions, updates, and follow-ups are completed in a timely manner.
• Work with the wider support team to escalate issues where required and ensure customers receive a consistent service experience.
• Identify recurring issues, service gaps, or improvement opportunities and proactively recommend practical enhancements.
• Maintain and develop technical skills and certifications relevant to the role.

Skills

Driver's license

Own transport

Customer service

Troubleshooting

Communication

Time management

Education

3rd level IT qualification

CompTIA A+ (advantage)

Job description

Viatel Technology Group is seeking a Field Service Engineer to provide hands-on technical support on client sites across Ireland. You will install, configure, repair and maintain desktops, servers, printers, software, and network connectivity, while delivering a professional, customer-focused service.

The role emphasises direct customer engagement, strong diagnostic skills, and the ability to manage tickets and work with the wider support team to resolve issues efficiently and improve service