Onsite IT Service Desk Pro Galway

MPG Recruitment; Galway; On-site; EUR 40,000 - 45,000; Full time

Job summary

MPG Recruitment is partnering with a well-established international engineering group to recruit an IT Service Desk Administrator for its Galway office, onsite. The role focuses on first-line IT support across a Microsoft-based environment, resolving issues and handling requests in a busy IT function.

You will diagnose hardware and software issues, manage tickets, document fixes, and support end users remotely.

Qualifications

• Experience in an IT support, Service Desk, Helpdesk or technical support role.
• Good working knowledge of Windows devices and common business applications.
• Strong, methodical troubleshooting skills.
• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users.
• Good organisation and the ability to juggle multiple requests.
• Strong attention to detail, especially in documentation.
• A collaborative, team-oriented approach.

Responsibilities

• Providing first-line support to users, diagnosing and resolving hardware, software and general IT issues.
• Managing and prioritising Service Desk tickets so incidents and requests are resolved promptly.
• Documenting incidents, requests and fixes clearly to build a useful knowledge base.
• Installing, configuring and troubleshooting desktops, laptops, peripherals and applications.
• Supporting users remotely by phone and remote-support tools.
• Supporting Microsoft 365, including Teams and SharePoint.
• Assisting with Active Directory and Microsoft Entra ID user and access administration.
• Supporting endpoint management, including Group Policy and Microsoft Intune.
• Helping with IT asset management, equipment deployment and hardware provisioning.
• Supporting meeting-room AV and office technology.
• Promoting good cybersecurity practice and adherence to IT security policies.
• Escalating complex issues to the wider IT team while keeping ownership of user communication.
• Writing and maintaining technical guides, knowledge articles and SOPs.
• Suggesting improvements to Service Desk processes and the user experience.

Job description

MPG Recruitment is partnering with a well-established international engineering group to recruit an IT Service Desk Administrator for its Galway office, onsite. The role focuses on first-line IT support across a Microsoft-based environment, resolving issues and handling requests in a busy IT function.

You will diagnose hardware and software issues, manage tickets, document fixes, and support end users remotely.