IT Service Desk Administrator

MPG Recruitment; Galway; On-site; EUR 40,000 - 45,000; Full time

Job summary

MPG Recruitment is partnering with a well-established international engineering group to recruit an IT Service Desk Administrator for its Galway office, onsite. The role focuses on first-line IT support across a Microsoft-based environment, resolving issues and handling requests in a busy IT function.

You will diagnose hardware and software issues, manage tickets, document fixes, and support end users remotely.

Qualifications

• Experience in an IT support, Service Desk, Helpdesk or technical support role.
• Good working knowledge of Windows devices and common business applications.
• Strong, methodical troubleshooting skills.
• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users.
• Good organisation and the ability to juggle multiple requests.
• Strong attention to detail, especially in documentation.
• A collaborative, team-oriented approach.

Responsibilities

• Providing first-line support to users, diagnosing and resolving hardware, software and general IT issues.
• Managing and prioritising Service Desk tickets so incidents and requests are resolved promptly.
• Documenting incidents, requests and fixes clearly to build a useful knowledge base.
• Installing, configuring and troubleshooting desktops, laptops, peripherals and applications.
• Supporting users remotely by phone and remote-support tools.
• Supporting Microsoft 365, including Teams and SharePoint.
• Assisting with Active Directory and Microsoft Entra ID user and access administration.
• Supporting endpoint management, including Group Policy and Microsoft Intune.
• Helping with IT asset management, equipment deployment and hardware provisioning.
• Supporting meeting-room AV and office technology.
• Promoting good cybersecurity practice and adherence to IT security policies.
• Escalating complex issues to the wider IT team while keeping ownership of user communication.
• Writing and maintaining technical guides, knowledge articles and SOPs.
• Suggesting improvements to Service Desk processes and the user experience.

Job description

IT Service Desk Administrator

Galway (fully onsite)

€40K – €45K

MPG Recruitment is partnering with a well-established international engineering group to recruit an IT Service Desk Administrator for its Galway office.

This is a hands-on support role at the heart of a busy Group IT function. You’ll be the first point of contact for users across the business, resolving issues, managing requests and keeping a modern Microsoft-based environment running smoothly. If you enjoy troubleshooting, working directly with people and building your technical skills in an enterprise setting, this is a great next step.

What You’ll Be Doing

• Providing first-line support to users, diagnosing and resolving hardware, software and general IT issues


• Managing and prioritising Service Desk tickets so incidents and requests are resolved promptly


• Documenting incidents, requests and fixes clearly to build a useful knowledge base


• Installing, configuring and troubleshooting desktops, laptops, peripherals and applications


• Supporting users remotely by phone and remote-support tools


• Supporting Microsoft 365, including Teams and SharePoint


• Assisting with Active Directory and Microsoft Entra ID user and access administration


• Supporting endpoint management, including Group Policy and Microsoft Intune


• Helping with IT asset management, equipment deployment and hardware provisioning


• Supporting meeting-room AV and office technology


• Promoting good cybersecurity practice and adherence to IT security policies


• Escalating complex issues to the wider IT team while keeping ownership of user communication


• Writing and maintaining technical guides, knowledge articles and SOPs


• Suggesting improvements to Service Desk processes and the user experience

What You’ll Bring

• Experience in an IT support, Service Desk, Helpdesk or technical support role


• Good working knowledge of Windows devices and common business applications


• Strong, methodical troubleshooting skills


• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users


• Good organisation and the ability to juggle multiple requests


• Strong attention to detail, especially in documentation


• A collaborative, team-oriented approach

Desirable

• Microsoft 365, Teams and SharePoint


• Active Directory and Microsoft Entra ID


• Microsoft Intune and Group Policy


• Networking fundamentals, VPN and MFA


• IT asset management


• ITIL practices


• Enterprise security technologies