IT Service Desk Specialist — Career Growth & Stability

Kirby Group Engineering; Galway; On-site; EUR 29,000 - 42,000; Full time

Job summary

Kirby Group Engineering is seeking an IT Service Desk Administrator to deliver end-user support, manage tickets, and maintain IT systems. The role emphasizes security compliance, user training, and documentation to help safeguard our technology environment.

Based in Galway, the position offers a permanent role within a vibrant, cross-functional team and a strong development program to grow leadership skills while delivering high-quality IT service across the organisation.

Qualifications

• Experience providing IT support in a corporate environment.
• Familiarity with security policies and risk awareness.
• Ability to create user-friendly documentation and training material.

Responsibilities

• Provide first-line IT support to end-users and resolve hardware/software issues.
• Manage and prioritize helpdesk tickets with clear resolution timelines.
• Maintain and patch computer systems; handle software installations.
• Offer remote assistance and communicate clearly with users.
• Deliver user training and update knowledge base documents.
• Enforce IT security policies and educate users on best practices.
• Collaborate with IT team to resolve complex issues and improve processes.
• Document issues and resolutions; contribute to SOP updates.
• Support teams using tools like VPN, MFA, and security platforms.

Skills

Hardware knowledge

End-user support

Documentation

Security basics

Tools

IT Glue

Rubrik

Firepower

Umbrella DNS

ACC/BIM360

Job description

Kirby Group Engineering is seeking an IT Service Desk Administrator to deliver end-user support, manage tickets, and maintain IT systems. The role emphasizes security compliance, user training, and documentation to help safeguard our technology environment.

Based in Galway, the position offers a permanent role within a vibrant, cross-functional team and a strong development program to grow leadership skills while delivering high-quality IT service across the organisation.