Onsite Helpdesk Analyst (L1) - MSP Career Growth

MPG Recruitment; Kildare; On-site; EUR 32,000 - 37,000; Full time

Job summary

MPG Recruitment is partnering with a growing MSP in Kildare to recruit a Helpdesk Analyst / L1 Engineer. You will provide remote and telephone support to a varied client base, troubleshoot client environments and assist with daily IT administration in a hands-on, client-focused setting.

The role is onsite in Kildare, offering exposure to multiple client environments and projects, with clear opportunities for progression and hands-on experience in a supportive team.

Qualifications

• Previous helpdesk or IT support experience, ideally within an MSP.
• Good troubleshooting skills across Windows, Microsoft 365, hardware and basic networking.
• Excellent communication and customer-service attitude.
• Organised with attention to documenting your work.
• Hands-on experience and right attitude matter most.

Responsibilities

• Provide professional remote and telephone support to a varied client base.
• Troubleshoot and monitor client server and network environments.
• Manage remote systems and daily security and backup checks.
• Carry out general IT administration.
• Install, configure and troubleshoot IT hardware and software.
• Support senior engineers on projects.
• Build strong client relationships and deliver excellent service.
• Keep clients and internal teams updated on progress.
• Record all work in ticketing systems and ensure SLA targets are met.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Education

IT qualification or degree (advantage)

Tools

Windows

Microsoft 365

Networking basics

Job description

MPG Recruitment is partnering with a growing MSP in Kildare to recruit a Helpdesk Analyst / L1 Engineer. You will provide remote and telephone support to a varied client base, troubleshoot client environments and assist with daily IT administration in a hands-on, client-focused setting.

The role is onsite in Kildare, offering exposure to multiple client environments and projects, with clear opportunities for progression and hands-on experience in a supportive team.