Remote Service Desk Specialist

ICT Services Ltd; Dublin; Hybrid; EUR 25,000 - 36,000; Full time

Job summary

ICT Services Ltd in Ireland is seeking a Service Desk Agent to join one of our clients, a leading European provider of cybersecurity, cloud and digital transformation solutions with an ambitious global team. This is a great chance to build your IT career in a fast-moving, enterprise environment.

You’ll provide remote IT support to end users by phone, email and chat, troubleshoot hardware and software issues, and maintain standard builds.

Qualifications

• 6+ months in IT contact centre or customer service role or in a target-driven environment working to SLAs.
• Fluent English with the ability to build rapport quickly with customers and colleagues.
• Awareness of ITIL and IT service management concepts.

Responsibilities

• Provide remote IT support to end users by phone, email and chat.
• Troubleshoot and fix hardware and software issues.
• Handle and authorise key hardware and software requests.
• Identify major incidents and escalate them to key stakeholders.
• Maintain standard builds for company systems.
• Create and update technical and resolution documentation.
• Report to the Service Desk Lead.

Skills

Customer service

IT support

Problem solving

Communication

Rapport building

Tools

Windows 10/11

Job description

ICT Services Ltd in Ireland is seeking a Service Desk Agent to join one of our clients, a leading European provider of cybersecurity, cloud and digital transformation solutions with an ambitious global team. This is a great chance to build your IT career in a fast-moving, enterprise environment.

You’ll provide remote IT support to end users by phone, email and chat, troubleshoot hardware and software issues, and maintain standard builds.