Help Desk Analyst

MPG Recruitment; Kildare; Presencial; EUR 32.000 - 37.000; Jornada completa

Descripción de la vacante

MPG Recruitment is partnering with a growing MSP in Kildare to recruit a Helpdesk Analyst / L1 Engineer. You will provide remote and telephone support to a varied client base, troubleshoot client environments and assist with daily IT administration in a hands-on, client-focused setting.

The role is onsite in Kildare, offering exposure to multiple client environments and projects, with clear opportunities for progression and hands-on experience in a supportive team.

Formación

• Previous helpdesk or IT support experience, ideally within an MSP.
• Good troubleshooting skills across Windows, Microsoft 365, hardware and basic networking.
• Excellent communication and customer-service attitude.
• Organised with attention to documenting your work.
• Hands-on experience and right attitude matter most.

Responsabilidades

• Provide professional remote and telephone support to a varied client base.
• Troubleshoot and monitor client server and network environments.
• Manage remote systems and daily security and backup checks.
• Carry out general IT administration.
• Install, configure and troubleshoot IT hardware and software.
• Support senior engineers on projects.
• Build strong client relationships and deliver excellent service.
• Keep clients and internal teams updated on progress.
• Record all work in ticketing systems and ensure SLA targets are met.

Conocimientos

Troubleshooting

Customer service

Communication

Teamwork

Educación

IT qualification or degree (advantage)

Herramientas

Windows

Microsoft 365

Networking basics

Descripción del empleo

Helpdesk Analyst / L1 Support Engineer

Kildare

Onsite

€32K - €37K DOE

MPG Recruitment is delighted to be partnering with a well-established and growing Managed Service Provider (MSP) in Kildare. They’re looking for a Helpdesk Analyst / L1 Engineer to join their Service Desk team.

This is a great opportunity for someone who enjoys variety and solving problems, and who wants to build their career in a supportive, client-focused MSP environment. You’ll work alongside senior engineers and get exposure to a wide range of client environments, technologies and projects.

The Role

• Provide professional, friendly remote and telephone support to a varied client base
• Troubleshoot and monitor client server and network environments
• Manage remote systems and carry out daily security and backup checks, raising and escalating tickets as needed
• Carry out general IT administration
• Install, configure and troubleshoot IT hardware and software
• Support senior engineers on project installs
• Spot opportunities to improve clients’ IT systems and operations
• Build strong client relationships and deliver excellent customer service
• Keep clients and internal teams updated on progress and issues
• Record all work clearly in the ticketing and documentation systems
• Make sure SLA targets are met

About You

• Previous helpdesk or IT support experience, ideally within an MSP
• Good troubleshooting skills across Windows, Microsoft 365, hardware and basic networking
• Excellent communication skills and a genuine customer-service attitude
• Organised, with strong attention to detail in documenting your work
• A team player who’s eager to learn and develop
• An IT qualification or degree is an advantage but not essential – hands‑on experience and the right attitude matter most

What’s on Offer

• Salary of €32K – €37K depending on experience
• Fully onsite role
• Career progression within a growing MSP
• Hands-on experience across multiple client environments and projects

Please note:

Sponsorship is not available for this role.

Applicants must hold Irish or EU citizenship or Stamp 4.