IT Service Desk Analyst L1–L2 | Remote Cloud & OS Support

Version 1; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly Performance-Related Profit Share Scheme

Flexible/remote working

Pension

Private Healthcare Cover

Life Assurance

Employee Assistance Programme

Generous holiday allowance

Incentivised certifications and accreditations

Job summary

Version 1 is seeking an experienced IT Service Desk Analyst to join their ASPIRE Global Service Centre. In this role, you will provide technical support, resolve IT-related issues, and maintain an efficient IT environment.

The successful candidate will have a solid understanding of cloud technologies, strong communication and problem-solving skills, and a customer-focused mindset. This position offers flexible working arrangements and a variety of benefits including a pension scheme and private healthcare.

Qualifications

• Experience in a service desk support role.
• Strong understanding of IT infrastructure and troubleshooting methodologies.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide technical support and resolve IT-related issues.
• Maintain a smooth and efficient IT environment.
• Support users on cloud technologies.

Skills

Technical support

Problem-solving skills

Customer service skills

Communication skills

Analytical skills

Education

2-5 years of experience in IT support

ITIL v4 certification preferred

Tools

ServiceNow

Microsoft Office 365 Support

AWS fundamentals

Azure fundamentals

Active Directory

Windows Server

Linux

Job description

Version 1 is seeking an experienced IT Service Desk Analyst to join their ASPIRE Global Service Centre. In this role, you will provide technical support, resolve IT-related issues, and maintain an efficient IT environment.

The successful candidate will have a solid understanding of cloud technologies, strong communication and problem-solving skills, and a customer-focused mindset. This position offers flexible working arrangements and a variety of benefits including a pension scheme and private healthcare.