L2 IT Technician Team Lead - Hands-On Leadership

SmartRecruiters, Inc.; Galway; On-site; EUR 48,000 - 64,000; Full time

Job summary

SGS Ireland is seeking an experienced L2 IT Technician Team Lead to oversee the two-location L2 Technical Helpdesk, guiding ticket work, escalations, and service delivery for multiple contracts. You will work with IT, ops managers and third parties to prioritise and resolve issues while driving team development and efficiency.

The role focuses on leading, mentoring and coordinating daily activities, deploying new technical solutions, and ensuring high-quality IT support across sites.

Qualifications

• Third-level IT qualification.
• At least three years in an IT-related role.
• Strong leadership and project coordination skills.
• Networking knowledge: switches/routers/cabling.
• Excellent analytical and problem-solving abilities.
• Strong English communication.
• Eligibility to work in Ireland.
• Microsoft or related certification an advantage.

Responsibilities

• Oversee day-to-day activity of the L2 IT Helpdesk team.
• Assign tasks and priorities across the L2 team.
• Act as main contact between IT, ops managers and providers.
• Ensure issues are resolved in a timely, professional manner.
• Develop processes to improve productivity and service delivery.
• Schedule rotas and manage leave through HR Locker.
• Provide training and support to team members.
• Lead deployment of new technical solutions.
• Support wider L2 Helpdesk with incidents and escalations.

Skills

Leadership

Team management

Project coordination

Networking

Windows administration

English proficiency

Education

Bachelors IT/related field

Tools

Active Directory

Microsoft 365

Windows Server

WAN/LAN troubleshooting

Job description

SGS Ireland is seeking an experienced L2 IT Technician Team Lead to oversee the two-location L2 Technical Helpdesk, guiding ticket work, escalations, and service delivery for multiple contracts. You will work with IT, ops managers and third parties to prioritise and resolve issues while driving team development and efficiency.

The role focuses on leading, mentoring and coordinating daily activities, deploying new technical solutions, and ensuring high-quality IT support across sites.