Onsite Branch Welcome Specialist

Cpl; Galway; On-site; EUR 27,000 - 36,000; Full time

Job summary

Cpl is seeking a customer-focused professional to join Bank of Ireland on a fixed-term 18-month basis in Eyre Square, Galway. The role is fully onsite, with a 9am to 5pm, Monday to Friday working pattern, and centers on delivering courteous service to personal and business customers.

You will guide customers through branch processes, support basic queries, and steer users toward self-service options and online channels. A strong customer service mindset and teamwork are essential.

Qualifications

• There are no essential qualifications required for this role.

Responsibilities

• Engage with customers to deliver professional, efficient service in branch.
• Handle the flow of customers to ensure smooth branch passage.
• Direct customers to self-service options and online channels.
• Record/update customer information on in-house systems.
• Resolve basic queries and refer complaints as appropriate.
• Contribute customer insights to help improve service delivery.

Job description

Cpl is seeking a customer-focused professional to join Bank of Ireland on a fixed-term 18-month basis in Eyre Square, Galway. The role is fully onsite, with a 9am to 5pm, Monday to Friday working pattern, and centers on delivering courteous service to personal and business customers.

You will guide customers through branch processes, support basic queries, and steer users toward self-service options and online channels. A strong customer service mindset and teamwork are essential.