Branch Customer Experience Specialist

Cpl Group; Dublin; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cpl Group on-site with Bank of Ireland is seeking a motivated customer service assistant to serve personal and business customers within a friendly, supportive team. The role offers full training and ongoing development as you support customers in a busy branch environment.

The position is based fully onsite with standard hours from 9:00 to 17:00, Monday to Friday, and opportunities to work closely with colleagues across banking channels.

Qualifications

• There are no essential qualifications required for this role.

Responsibilities

• Engage with customers to deliver professional, efficient service.
• Guide customers to self-service options and banking channels.
• Record and update customer information on in-house systems.
• Resolve basic queries and refer complaints appropriately.
• Contribute customer insights to improve service delivery.
• Maintain integrity and support continuous improvement.

Skills

Customer service

Communication skills

Teamwork

Sales leads

Job description

Cpl Group on-site with Bank of Ireland is seeking a motivated customer service assistant to serve personal and business customers within a friendly, supportive team. The role offers full training and ongoing development as you support customers in a busy branch environment.

The position is based fully onsite with standard hours from 9:00 to 17:00, Monday to Friday, and opportunities to work closely with colleagues across banking channels.