On-site Front Desk & Guest Experience Host

Hollybank Trustees Ltd; Trim; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary meal on duty

Free staff car parking

Online training platform

Employee Stay programme

Uniform provided

Employee awards

Job summary

The Johnstown Collection is seeking a full-time Experienced Receptionist to join our Front Office Team at Trim Castle. On-site role with a 32-hour contract across four days in a seven-day week.

Responsibilities include greeting visitors, handling calls, coordinating with departments, and supporting guest services to ensure a seamless experience. Ideal candidates will have hospitality experience, strong organisational and communication skills, and familiarity with Opera Cloud and MS Office.

Qualifications

• 6 months+ years experience in a similar hospitality front office role.
• Excellent organisational skills with the ability to multitask.
• Strong interpersonal and customer service skills.
• Confident, friendly disposition and professional when handling queries.

Responsibilities

• Provides a warm welcome to visitors and directs them to the right departments.
• Manages front desk activities, including phone calls and inquiries.
• Maintains a tidy and organised reception area and handles mail and deliveries.
• Liaises between departments to ensure smooth guest experience and communication.
• Performs general administrative tasks and data entry as required.
• Supports guest check-in/check-out process and relevant hotel services.

Skills

Organisational skills

Interpersonal skills

Customer service

Phone handling

Opera Cloud

MS Office

Tools

Opera Cloud

MS Office

Job description

The Johnstown Collection is seeking a full-time Experienced Receptionist to join our Front Office Team at Trim Castle. On-site role with a 32-hour contract across four days in a seven-day week.

Responsibilities include greeting visitors, handling calls, coordinating with departments, and supporting guest services to ensure a seamless experience. Ideal candidates will have hospitality experience, strong organisational and communication skills, and familiarity with Opera Cloud and MS Office.