Receptionist

The Johnstown Estate; Dundrum; On-site; EUR 24,000 - 30,000; Full time

Job summary

The Johnstown Estate in Dundrum, Ireland is seeking a friendly receptionist to warmly welcome visitors, manage phone calls, and maintain a polished front desk. You will direct guests, handle inquiries, and support smooth daily operations.

This role requires excellent communication, strong organizational skills, and proficiency with common office software. You will collaborate with teams to ensure guest comfort and timely service throughout the stay.

Qualifications

• Excellent communication and interpersonal skills with a friendly, welcoming attitude.
• Strong organizational abilities with the capacity to multitask and prioritize.
• Proficiency with common office software and phone systems.
• Professional appearance and demeanour; calm under pressure.

Responsibilities

• Welcomes and assists visitors, directing them to the appropriate person or department.
• Manages incoming calls, forwards messages, and handles general inquiries.
• Maintains a tidy front desk area and handles mail, courier services and deliveries.
• Schedules and manages calendars to support efficient daily operations.
• Acts as a communication bridge between departments to ensure smooth information flow.
• Provides exceptional customer service, handling inquiries and complaints professionally.
• Performs administrative tasks such as data entry, filing and document management.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Professionalism

Tools

Office software (Word, Excel)

Job description

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:

• The receptionist warmly welcomes and assists visitors, clients, and vendors as they enter the premises. They ensure that visitors feel comfortable and direct them to the appropriate person or department.
• The receptionist manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. They also respond to general inquiries about the organization and its services.
• The receptionist maintains the appearance of the front desk area and ensures it is well-organized and tidy. They may also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
• Receptionists often handle scheduling duties. They need to be well-organized to manage various calendars efficiently.
• Act as a bridge between various departments, relaying messages, and information as necessary to maintain effective communication within the organization.
• The receptionist plays a crucial role in providing exceptional customer service. They must possess strong interpersonal skills and be able to handle inquiries or complaints in a professional and courteous manner.
• Technological proficient, receptionists often work with various office software and communication tools such as email, phone systems, and possibly other specialized software specific to the organization's needs.
• Perform various administrative tasks, such as data entry, filing, and document management.
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
• To anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations.
• To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
• To develop a strong working relationship with colleagues in your department and related departments.
• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay and departure, be always pro-active.
• To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
• Be open to new ideas and make changes in the job and routine as required; work in line with business requirements and maintain a culture of respect.
• Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guest that they are oriented till the elevator's minimum.
• Strive for constant improvement and take responsibility for your own performance and development
• Ensure daily handle is sent out via email each shift and attend briefings, communication meeting and contribute during these meetings.

Requirements for the role:

• Excellent communication and interpersonal skills, with a friendly and welcoming attitude.
• Strong organizational skills, with the ability to multitask and prioritize effectively.
• Proficiency in using office software, such as word processing and spreadsheet programs.
• Professional appearance and demeanour.
• Ability to remain calm under pressure and handle challenging situations with diplomacy.
• Previous experience in customer service, administrative roles, or receptionist positions is beneficial but not always required.