Receptionist - Front Office (full time)

Hollybank Trustees Ltd; Trim; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary meal on duty

Free staff car parking

Online training platform

Employee Stay programme

Uniform provided

Employee awards

Job summary

The Johnstown Collection is seeking a full-time Experienced Receptionist to join our Front Office Team at Trim Castle. On-site role with a 32-hour contract across four days in a seven-day week.

Responsibilities include greeting visitors, handling calls, coordinating with departments, and supporting guest services to ensure a seamless experience. Ideal candidates will have hospitality experience, strong organisational and communication skills, and familiarity with Opera Cloud and MS Office.

Qualifications

• 6 months+ years experience in a similar hospitality front office role.
• Excellent organisational skills with the ability to multitask.
• Strong interpersonal and customer service skills.
• Confident, friendly disposition and professional when handling queries.

Responsibilities

• Provides a warm welcome to visitors and directs them to the right departments.
• Manages front desk activities, including phone calls and inquiries.
• Maintains a tidy and organised reception area and handles mail and deliveries.
• Liaises between departments to ensure smooth guest experience and communication.
• Performs general administrative tasks and data entry as required.
• Supports guest check-in/check-out process and relevant hotel services.

Skills

Organisational skills

Interpersonal skills

Customer service

Phone handling

Opera Cloud

MS Office

Tools

Opera Cloud

MS Office

Job description

Location: On site / Trim, Co. Meath, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

At Trim Castle, we do warm, authentic welcomes particularly well and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to the training and developing our team members and ensuring their journey with us inspires them each day.

We are recruiting a Full Time Experienced Receptionist to join our Front Office Team.

Responsibilities:

• Provides a warm welcome and assists visitors, clients and vendors as they enter the premises, ensuring exceptional customer service at all time
• Ensure that visitors feel comfortable and direct them to the appropriate person or department
• Anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations
• Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guests
• Manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. Respond to general inquiries about our Hotel and its services
• Maintains the appearance of the front desk area and ensures it is well-organised and tidy. Also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
• Act as a bridge between various departments, relaying messages and information as necessary to maintain effective communication within the Hotel
• Perform various administrative tasks, such as data entry, filing, and document management
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
• To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments
• Be open to new ideas and make changes in the job and routine as required. Work in line with business requirements and maintain a culture of respect
• Strive for constant improvement and take responsibility for your own performance and development
• Ensure daily handover is sent out via email each shift and attend briefings and meetings as required by Management

Key Attributes:

• 6months +years experience in a similar role within the hospitality industry
• Excellent organisational skills with the ability to multitask
• Strong interpersonal skills
• Confident and friendly disposition with a positive attitude
• The ability to handle customer queries and complaints in a professional and courteous manner
• Proficient in Opera Cloud, MS office ..
• 32 hour contract - any 4 days over a 7 day working week

Complimentary meal on duty/Free Staff car parking/on line training platform/Employee Stay programe/Uniform provided/Employee Awards

The administrator of your data is The Johnstown Collection with its registered office in Johnstown, Enfield, Co. Meath, Ireland, A83V070, at Enfield. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by The Johnstown Collection can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I consent to the processing of my personal data by The Johnstown Collection for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy