Receptionist

Hollybank Trustees Ltd; Dundrum; On-site; EUR 26,000 - 32,000; Full time

Job summary

The Johnstown Estate in Meath is seeking a friendly on-site Receptionist to welcome guests, manage phone calls, and support front desk operations. You will coordinate with other departments, handle inquiries with diplomacy, and ensure a smooth check-in experience while maintaining a neat reception area and delivering outstanding guest service.

Join a team that values hospitality, professionalism, and guest-focused service, with opportunities to contribute to daily operations and guest

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and multitasking.
• Proficiency with office software (word processing and spreadsheets).
• Professional appearance and demeanour.
• Composure under pressure and diplomatic handling of situations.
• Customer service or receptionist experience beneficial but not required.

Responsibilities

• Greet visitors and direct them to the appropriate person.
• Handle incoming calls and messages, and respond to inquiries.
• Maintain a tidy front desk area and manage mail, couriers, and deliveries.
• Assist with scheduling and calendars as needed.
• Act as a liaison between departments to facilitate communication.
• Provide exceptional customer service and handle inquiries professionally.
• Use office software and systems for administrative tasks.
• Assist with data entry, filing and document management.
• Ensure guest satisfaction and anticipate guest needs.

Skills

Excellent communication

Organizational skills

Office software proficiency

Professional appearance

Calm under pressure

Customer service experience

Tools

MS Word/Excel

Job description

Location: On site / Johnstown, Enfield, Co. Meath, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,

Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:

• The receptionist warmly welcomes and assists visitors, clients, and vendors as they enter the premises. They ensure that visitors feel comfortable and direct them to the appropriate person or department.
• The receptionist manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. They also respond to general inquiries about the organization and its services.
• The receptionist maintains the appearance of the front desk area and ensures it is well-organized and tidy. They may also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
• Receptionists often handle scheduling duties. They need to be well-organized to manage various calendars efficiently.
• Act as a bridge between various departments, relaying messages, and information as necessary to maintain effective communication within the organization.
• The receptionist plays a crucial role in providing exceptional customer service. They must possess strong interpersonal skills and be able to handle inquiries or complaints in a professional and courteous manner.
• Technological proficient, receptionists often work with various office software and communication tools such as email, phone systems, and possibly other specialized software specific to the organization's needs.
• Perform various administrative tasks, such as data entry, filing, and document management.
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
• To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
• To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
• To develop a strong working relationship with colleagues in your department and related departments.
• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay and departure, be always pro-active.
• To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
• Be open to new ideas and make changes in the job and routine as required; work in line with business requirements and maintain a culture of respect.
• Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guest that they are oriented till the elevator’s minimum.
• Strive for constant improvement and take responsibility for your own performance and development
• Ensure daily handle is sent out via email each shift and attend briefings, communication meeting and contribute during these meetings.

Requirements for the role:

• Excellent communication and interpersonal skills, with a friendly and welcoming attitude.
• Strong organizational skills, with the ability to multitask and prioritize effectively.
• Proficiency in using office software, such as word processing and spreadsheet programs.
• Professional appearance and demeanour.
• Ability to remain calm under pressure and handle challenging situations with diplomacy.
• Previous experience in customer service, administrative roles, or receptionist positions is beneficial but not always required.