Office Administrator

Cpl Group; Dublin; Presencial; EUR 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension contribution

24 days leave

EAP

Modern working environment

Training & development

Career progression

Full-time position

35-hour week

Resumo da oferta

Cpl Group is recruiting an Office Administrator to join a customer-facing team in Ireland. The role focuses on delivering excellent service to members and handling day-to-day financial service needs with accuracy and efficiency.

The successful candidate will support enquiries via phone, email, and in person, maintain records, and ensure compliance with AML and internal procedures while upholding confidentiality and professionalism.

Qualificações

• Customer-focused approach with a professional and friendly manner.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships.
• 2-3 years of experience in customer service, administration, retail banking, financial services, or similar frontline environment.
• Strong organisational skills with ability to prioritise tasks and meet deadlines.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Positive attitude and ability to work collaboratively as part of a team.

Responsabilidades

• Deliver outstanding customer service across member services and account-related activities.
• Respond to customer enquiries by phone, email, and in person in a professional and friendly manner.
• Process customer requests and maintain accurate account records and information.
• Provide clear guidance on products, services, and available solutions.
• Support front-of-house and reception-based interactions when required.
• Ensure activities comply with AML regulations, compliance requirements and internal procedures.
• Maintain high accuracy and confidentiality when handling customer information.
• Contribute to team objectives and service standards.

Descrição da oferta de emprego

About the Role

Our client, a well-established and member-focused organisation, is seeking an Office Administrator to join their customer-facing team. This is an excellent opportunity for a service-driven individual who enjoys helping people and delivering a high standard of customer support.

The successful candidate will play a key role in supporting members with their day-to-day financial service needs, ensuring all enquiries are handled professionally, accurately, and efficiently. This position offers excellent career development opportunities within a supportive and collaborative environment.

Key Responsibilities

• Deliver outstanding customer service across a range of member services and account-related activities.
• Respond to customer enquiries by phone, email, and in person in a professional and friendly manner.
• Process customer requests and maintain accurate account records and information.
• Provide clear guidance on products, services, and available solutions.
• Support front-of-house and reception-based customer interactions when required.
• Ensure all activities are completed in line with AML regulations, compliance requirements, and internal procedures.
• Maintain a high level of accuracy and confidentiality when handling customer information.
• Contribute positively to team objectives and service standards.

Candidate Profile

The ideal candidate will possess:

• A customer-focused approach with a professional and friendly manner.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships.
• Previous experience (2-3 years) in a customer service, administration, retail banking, financial services, or similar frontline environment.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• A positive attitude and willingness to work collaboratively as part of a team.

Qualifications

• Leaving Certificate or equivalent qualification.
• Relevant financial services, business, or customer service qualifications are advantageous.

What's on Offer

• Competitive salary package.
• Employer pension contribution scheme.
• 24 days annual leave.
• Employee Assistance Programme (EAP).
• Modern and professional working environment.
• Comprehensive training and ongoing development opportunities.
• Supportive team culture with strong career progression prospects.
• Full-time permanent position.
• Monday to Friday, 35-hour working week (9:00am to 5:00pm).

Additional Requirements

• Applicants must have full eligibility to work in Ireland.