Office Administrator /Coordinator role

Cpl; Nenagh; On-site; EUR 40,000 - 50,000; Full time

Job summary

Cpl in Nenagh seeks an Office Administrator/Coordinator for a leading water treatment components supplier. You will handle sales orders end-to-end, support the sales team, manage customer enquiries, and maintain accurate records.

The role focuses on customer service, order processing, data integrity, and helping grow business. Onsite initially with potential hybrid working after training; fluent English essential; Dynamics 365 experience advantageous.

Qualifications

• Fluent English, both written and spoken, essential for customer-facing tasks.
• Experience in sales support, customer service, account management, or sales administration preferred.
• Strong customer service and relationship-building skills with a professional approach.
• Excellent communication with internal teams and customers.
• Good sales awareness and ability to spot opportunities for the team.
• Strong IT skills including MS Office; familiarity with CRMs is a plus.
• Excellent organisation and time-management to handle multiple inquiries and orders.

Responsibilities

• Process and manage sales orders from enquiry to completion using current and Dynamics 365 systems.
• Support Sales Team with day-to-day administration, ensuring accurate records.
• Identify sales leads, book appointments, and help maximise new business.
• Handle customer enquiries by phone, email, and in person with a professional approach.
• Maintain customer relationships and ensure timely updates and support.
• Manage customer accounts, keeping orders and records up to date.
• Liaise with customers and internal teams to resolve queries and issues.
• Assist with cross-selling opportunities and service improvements.
• Update and maintain the web-shop and website product and customer data.
• Arrange courier bookings and ensure on-time deliveries.
• Answer calls and direct enquiries to relevant team members.
• Meet and greet visitors, acting as first point of contact.
• Provide cover across roles as needed and participate in team meetings.

Skills

Fluent English

Sales support

Customer service

Relationship building

Communication

Organisational skills

Time management

Problem solving

Teamwork

Attention to detail

Tools

Microsoft Office

CRM systems (Dynamics 365)

Job description

Our client, based in Nenagh Co. Tipperary, a leading supplier of water treatment components who operate within the domestic, industrial, and commercial sectors, are seeking to recruit a dynamic and ambitious Office Administrator/ Coordinator to join their team.

The Role

• Process and manage sales orders from initial enquiry through to completion, using the current account system and new Dynamics 365 system.
• Support the Sales Team with day-to-day sales administration, ensuring orders, customer information and follow-ups are accurately recorded and progressed.
• Identify and follow up on sales leads, making appointments for the Sales Team and helping to maximise new business opportunities.
• Handle customer enquiries and requests via telephone, email and in person, providing a professional and responsive customer experience.
• Build and maintain positive customer relationships, acting as a key point of contact and ensuring customers receive timely updates and support.
• Assist with managing and maintaining customer accounts, ensuring customer records, orders and relevant information are kept accurate and up to date.
• Liaise closely with customers and internal teams to resolve queries, address issues, and ensure customer satisfaction.
• Identify opportunities to support additional sales and strengthen existing customer relationships through proactive communication and excellent service.
• Update and maintain the web-shop and website, ensuring product and customer-facing information is accurate and current.
• Arrange and manage courier bookings and order deliveries, ensuring goods reach customers efficiently and on time.
• Handle incoming telephone calls, transferring enquiries to the appropriate member of the Sales or wider team.
• Meet and greet customers visiting the office, providing a friendly and professional first point of contact.
• Provide cover and support across different roles within the business when required.
• Participate in regular team meetings, contributing ideas aroun d sales processes, customer service, and operational improvements.
• Complete other ad-hoc administrative and sales support duties as required

Skills & Experience Required

• Fluent spoken and written English (essential - customer and sales-facing role)
• Previous experience in sales support, customer service, account management, or sales administration (desirable)
• Strong customer service and relationship-building skills, with a professional and confident approach when dealing with customers
• Excellent communication and interpersonal skills, with the ability to build rapport and communicate effectively with customers and internal teams
• Strong sales and commercial awareness, with the ability to recognise opportunities and support the Sales Team in converting enquiries into business
• Strong IT skills, including good working knowledge of Microsoft Office Suite
• Experience with Dynamics 365 or other CRM/account management systems is an advantage
• Excellent organisation and time-management skills, with the ability to manage multiple customer enquiries, orders and priorities
• Strong problem-solving skills, with a proactive approach to resolving customer issues
• Ability to work independently and as part of a team in a busy, customer-focused environment
• Proactive, positive, and customer-focused attitude, with a genuine interest in delivering excellent service and supporting business growth
• Ability to work accurately and efficiently while maintaining a high level of attention todetail

The Offer

This is a permanent position based in Nenagh, Co. Tipperary, with a salary expected to be in the €40K-€50K range, depending on the candidate's skills and experience.

The role will initially be based onsite at our client's office in Nenagh, with the option to move to a hybrid working model following successful training and onboarding.

Candidates holding restricted visas or requiring sponsorship will not be considered and you must be available to interview in person.