Office Administrator /Coordinator role – Nenagh

Cpl; Munster; On-site; EUR 40,000 - 50,000; Full time

Job summary

Cpl is seeking an Office Administrator/Coordinator for a Nenagh, Co. Tipperary-based role. You will process orders, support sales, manage customer accounts and liaise with internal teams to ensure smooth operations.

The position is permanent and based onsite with a potential move to hybrid working after training. A strong focus on customer service, accuracy and proactive communication is essential.

Qualifications

• Fluent spoken and written English is essential for customer and sales-facing interactions.
• Experience in sales support, customer service, account management, or sales administration is desirable.
• Strong communication and interpersonal skills for internal and external teams.
• Experience with Dynamics 365 or other CRM/account management systems is an advantage.

Responsibilities

• Process and manage sales orders from enquiry to completion using current account system and Dynamics 365.
• Support the Sales Team with day-to-day sales administration and accurate record-keeping.
• Identify and follow up on sales leads and arrange appointments for the Sales Team.
• Handle customer enquiries by phone, email and in person and provide a professional experience.

Skills

Fluent English

Sales support

Customer service

CRM familiarity

Office IT skills

Tools

Dynamics 365

Job description

Our client, based in Nenagh Co. Tipperary, a leading supplier of water treatment components who operate within the domestic, industrial, and commercial sectors, are seeking to recruit a dynamic and ambitious Office Administrator/ Coordinator to join their team.

The Role

As Office Administrator/ /Coordinator your duties shall include the following:

Sales & Customer Account Support

• Process and manage sales orders from initial enquiry through to completion, using the current account system and new Dynamics 365 system.
• Support the Sales Team with day-to-day sales administration, ensuring orders, customer information and follow-ups are accurately recorded and progressed.
• Identify and follow up on sales leads, making appointments for the Sales Team and helping to maximise new business opportunities.
• Handle customer enquiries and requests via telephone, email and in person, providing a professional and responsive customer experience.
• Build and maintain positive customer relationships, acting as a key point of contact and ensuring customers receive timely updates and support.
• Assist with managing and maintaining customer accounts, ensuring customer records, orders and relevant information are kept accurate and up to date.
• Liaise closely with customers and internal teams to resolve queries, address issues, and ensure customer satisfaction.
• Identify opportunities to support additional sales and strengthen existing customer relationships through proactive communication and excellent service.
• Update and maintain the web-shop and website, ensuring product and customer-facing information is accurate and current.

Sales & Office Support

• Arrange and manage courier bookings and order deliveries, ensuring goods reach customers efficiently and on time.
• Handle incoming telephone calls, transferring enquiries to the appropriate member of the Sales or wider team.
• Meet and greet customers visiting the office, providing a friendly and professional first point of contact.
• Provide cover and support across different roles within the business when required.
• Participate in regular team meetings, contributing ideas around sales processes, customer service, and operational improvements.
• Complete other ad-hoc administrative and sales support duties as required

Skills & Experience Required

• Fluent spoken and written English (essential - customer and sales-facing role)
• Previous experience in sales support, customer service, account management, or sales administration (desirable)
• Strong customer service and relationship-building skills, with a professional and confident approach when dealing with customers
• Excellent communication and interpersonal skills, with the ability to build rapport and communicate effectively with customers and internal teams
• Strong sales and commercial awareness, with the ability to recognise opportunities and support the Sales Team in converting enquiries into business
• Strong IT skills, including good working knowledge of Microsoft Office Suite
• Experience with Dynamics 365 or other CRM/account management systems is an advantage
• Excellent organisation and time-management skills, with the ability to manage multiple customer enquiries, orders and priorities
• Strong problem-solving skills, with a proactive approach to resolving customer issues
• Ability to work independently and as part of a team in a busy, customer-focused environment
• Proactive, positive, and customer-focused attitude, with a genuine interest in delivering excellent service and supporting business growth
• Ability to work accurately and efficiently while maintaining a high level of attention to detail

The Offer

This is a permanent position based in Nenagh, Co. Tipperary, with a salary expected to be in the €40K-€50K range, depending on the candidate's skills and experience.

The role will initially be based onsite at our client's office in Nenagh, with the option to move to a hybrid working model following successful training and onboarding.

Candidates holding restricted visas or requiring sponsorship will not be considered and you must be available to interview in person.