Night Porter In Serviced Apartments Group

Merrion Road Townhouse - Ballsbridge; Dublin; On-site; EUR 19,000 - 22,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

On-site parking

Sick pay

Job summary

City Break Apartments in Dublin is seeking a Night Porter to welcome guests, assist with check-in, and process payments during night shifts. You will answer the phone to standard, relay messages, and help with guest feedback across the property. A 1-year Night Porter track record and English fluency on the phone are essential.

Driving licence is a bonus; familiarity with Opera PMS or similar systems is preferable. The role is in-person, with a per-hour rate of €14.15–€16.00.

Qualifications

• Ambitious individual with customer service skills and attention to detail.
• Proficient in Word and Excel; Opera PMS experience preferable.
• Night Porter: 1 year of experience required.
• Excellent English on the phone and good communication across teams.

Responsibilities

• Greet guests and assist with smooth check-in and night-time requests.
• Answer the telephone to company standards and relay messages promptly.
• Record guest feedback and coordinate with relevant departments to ensure guest satisfaction.

Skills

Driving licence

Customer service

Communication

Attention to detail

Hotel experience

Booking software

English proficiency

Word and Excel

Opera PMS

Positive attitude

References

Tools

Opera PMS

Job description

Ensuring that all guests of City Break Apartments receive a warm welcome on arrival and are served in a courteous, helpful manner. Assisting with smooth check-in, collecting payments and deal with any requests on the night.

Ensuring that City Break Apartments' telephone system is answered to company standards, ensuring that all messages are handled correctly and processed immediately. Dealing with guest feedback where appropriate, recording and sharing information with the relevant departments and ensuring that the guest leaves City Break Apartments as a satisfied customer.

Skills & Requirements

• Driving licence and use of personal car/ bicycle while on duty is a bonus.
• The position requires an ambitious individual with some proven experience, excellent customer service and communication skills and attention to details.
• Applicants should be highly motivated and target driven with a keen understanding of process and with the ability to prioritise workload in an appropriate manner.
• Ideally, the candidate will have experience of working in a hotel, especially dealing with customers and booking software, and have a good command of English on the phone.
• Applicants should be proficient in Word, Excel and experience in Opera PMS or similar is preferable.
• The right attitude is more important than the most qualified candidate.
• References essential.

Job Type: Full-time

Pay: €14.15-€16.00 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• On-site parking
• Sick pay

Application question(s):

• Authorised To Work Full Time

Experience:

• Night Porter: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Willingness to travel:

• 25% (required)

Work Location: In person