Night Guest Concierge

Merrion Road Townhouse - Ballsbridge; Dublin; On-site; EUR 19,000 - 22,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

On-site parking

Sick pay

Job summary

City Break Apartments in Dublin is seeking a Night Porter to welcome guests, assist with check-in, and process payments during night shifts. You will answer the phone to standard, relay messages, and help with guest feedback across the property. A 1-year Night Porter track record and English fluency on the phone are essential.

Driving licence is a bonus; familiarity with Opera PMS or similar systems is preferable. The role is in-person, with a per-hour rate of €14.15–€16.00.

Qualifications

• Ambitious individual with customer service skills and attention to detail.
• Proficient in Word and Excel; Opera PMS experience preferable.
• Night Porter: 1 year of experience required.
• Excellent English on the phone and good communication across teams.

Responsibilities

• Greet guests and assist with smooth check-in and night-time requests.
• Answer the telephone to company standards and relay messages promptly.
• Record guest feedback and coordinate with relevant departments to ensure guest satisfaction.

Skills

Driving licence

Customer service

Communication

Attention to detail

Hotel experience

Booking software

English proficiency

Word and Excel

Opera PMS

Positive attitude

References

Tools

Opera PMS

Job description

City Break Apartments in Dublin is seeking a Night Porter to welcome guests, assist with check-in, and process payments during night shifts. You will answer the phone to standard, relay messages, and help with guest feedback across the property. A 1-year Night Porter track record and English fluency on the phone are essential.

Driving licence is a bonus; familiarity with Opera PMS or similar systems is preferable. The role is in-person, with a per-hour rate of €14.15–€16.00.