Night Porter

Hollybank Trustees Ltd; Shannon; On-site; EUR 17,000 - 24,000; Full time

Job summary

Hollybank Trustees Ltd in Shannon, Co. Clare, Ireland, seeks a Night Guest Services Associate to welcome guests, register arrivals, and respond to information requests.

You will maintain the reception diary, assist with reservations, and coordinate services across phone, concierge, housekeeping, and F&B during the night shift. This on-site, permanent, full-time role requires teamwork, a customer-focused approach, and careful cash handling.

Qualifications

• Greet guests promptly and provide reception support.
• Maintain accurate arrival and departure records.
• Assist with reservations and room allocations.
• Handling cash and financial transactions accurately.

Responsibilities

• Register, process, and greet guests promptly.
• Check daily arrival list and welcome guests to the hotel.
• Allocate rooms and issue keys; manage reservations.
• Respond to guest requests and coordinate services (concierge, housekeeping).
• Prepare night audit reports and close shift with approved signatures.
• Operate switchboard, telefax, and payment machines; ensure front office accuracy.
• Promote hotel services to increase revenue and guest satisfaction.
• Adhere to hotel cash handling policies and safety procedures.

Skills

Guest service

Front desk

Night audit

Cash handling

Tools

Switchboard

Telefax

Credit card machines

Front office equipment

Job description

Location: On site / Shannon, Co. Clare, Ireland
job type: Permanent / Full-time
Sector and subsector: Commercial & Marketing | Hospitality
HourlyFixed salary:€ 15.00

SERVICE AND SECURITY TO GUESTS DURING NIGHT

• Is available to register, process, and greet guests promptly
• Checks the daily arrival list
• Welcomes guests to the hotel
• Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
• Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
• Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
• Prepares night audit reports as requested
• Allocates rooms and issues appropriate keys
• Handles incoming guest room reservations
• Handles reservations for guests with rental cars, restaurants, etc

• . * Is aware, at all times, of current room status and room availability

• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies regarding the use of cash banks
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Control and maintain access to hotel
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
• Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
• Fully understands the hotel’s fire, emergency procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests