Night Manager: Lead Overnight Ops & Guest Experience

Cliste Hospitality; Monaghan; Sur place; EUR 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meals on duty

Colleague and Friends & Family hotel/r

Health insurance contribution

Résumé du poste

The Hillgrove Hotel, part of The iNUA Collection, is seeking a dedicated Night Manager to oversee all overnight operations and guest services. You will lead the night team, ensure security and smooth check-ins, and maintain exceptional standards during late hours.

We value strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. Join an award-winning workplace with opportunities for career development and growth.

Qualifications

• Previous experience in hotel night management preferred.
• Excellent communication and customer service skills.
• Ability to lead and manage a team in a fast-paced environment.
• Flexibility to work overnight shifts, including weekends and holidays.

Responsabilités

• Oversee all overnight operations, ensuring smooth and efficient functioning of the hotel.
• Welcome guests upon arrival during late hours, providing a warm and hospitable atmosphere.
• Manage the front desk and handle guest inquiries, requests, and check-ins/check-outs.
• Supervise the night team, providing guidance and support as needed.
• Ensure security protocols are followed and maintain a safe environment for guests and colleagues.
• Handle any guest complaints or issues effectively and professionally.
• Conduct nightly audits and reports to ensure accuracy and compliance.

Connaissances

Leadership

Communication

Customer service

Team management

Hospitality knowledge

Description du poste

The Hillgrove Hotel, part of The iNUA Collection, is seeking a dedicated Night Manager to oversee all overnight operations and guest services. You will lead the night team, ensure security and smooth check-ins, and maintain exceptional standards during late hours.

We value strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. Join an award-winning workplace with opportunities for career development and growth.