Night Manager: Lead Overnight Hospitality & Guest Service

Hillgrove Hotel & Spa; Monaghan; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Meals on duty

Leisure and gym access

Company pension contribution

Health insurance contribution

Employee recognition and wellbeing

Résumé du poste

Hillgrove Hotel & Spa, part of The iNUA Collection, is seeking a dedicated Night Manager to oversee overnight operations and lead the night team. You will welcome guests during late hours, manage front desk activities, and ensure a safe, high-quality guest experience.

Ideal candidates have prior night-management experience, strong communication and leadership skills, and a passion for hospitality excellence. This full-time role requires availability for overnight shifts, including weekends.

Qualifications

• Experience in hotel night management or similar leadership role.
• Excellent guest service and communication skills.
• Strong leadership and ability to manage a team.
• Ability to multitask in a fast-paced environment.
• Willingness to work overnight shifts, including weekends and holidays.
• Knowledge of hotel operations and hospitality standards.

Responsabilités

• Oversee all overnight operations, ensuring smooth and efficient functioning of the hotel.
• Welcome guests upon arrival during late hours, providing a warm and hospitable atmosphere.
• Manage the front desk and handle guest inquiries, requests, and check-ins/check-outs.
• Supervise the night team, providing guidance and support as needed.
• Ensure security protocols are followed and maintain a safe environment for guests and colleagues.
• Handle guest complaints or issues effectively and professionally.
• Conduct nightly audits and reports to ensure accuracy and compliance.

Connaissances

Guest service excellence

Team leadership

Communication skills

Overnight operations

Formation

Hospitality management education

Outils

PMS software

POS systems

Description du poste

Hillgrove Hotel & Spa, part of The iNUA Collection, is seeking a dedicated Night Manager to oversee overnight operations and lead the night team. You will welcome guests during late hours, manage front desk activities, and ensure a safe, high-quality guest experience.

Ideal candidates have prior night-management experience, strong communication and leadership skills, and a passion for hospitality excellence. This full-time role requires availability for overnight shifts, including weekends.