Night Operations Leader: Service, Upsell & Security

Sheraton Athlone Hotel; Athlone; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Meals during working hours

On-site parking

Wellness programmes

Employee discounts

Job summary

Sheraton Athlone Hotel in Ireland is seeking a Night Manager to lead the overnight operations and ensure exceptional guest service across all departments. This senior role reports to the General Manager and offers growth within the international Sheraton brand.

The Night Manager will oversee 23:00–07:30 shifts, manage a night team, handle guest requests, conduct audits, and uphold safety standards while driving revenue opportunities. A passion for hospitality and guest satisfaction is essential.

Qualifications

• At least 1 year of Night Manager/ Night Auditor/ Night Supervisor experience in a hotel.
• Strong leadership and communication skills.
• Calm demeanor under pressure with solid problem-solving abilities.
• Experience with hotel management systems and Microsoft Office suite.

Responsibilities

• Oversee all hotel operations from 11 pm to 7:30 am.
• Manage and motivate the night team to deliver exceptional service.
• Handle guest queries, complaints, and special requests promptly and professionally.
• Conduct night audit procedures and ensure accurate financial reporting.
• Implement and maintain safety and security protocols.
• Maximise revenue opportunities through upselling and inventory management.
• Assist with staff training and development initiatives.

Skills

Leadership

Communication

Problem-solving

Guest service

Team motivation

Hotel software

Tools

Hotel management systems

MS Office

Job description

Sheraton Athlone Hotel in Ireland is seeking a Night Manager to lead the overnight operations and ensure exceptional guest service across all departments. This senior role reports to the General Manager and offers growth within the international Sheraton brand.

The Night Manager will oversee 23:00–07:30 shifts, manage a night team, handle guest requests, conduct audits, and uphold safety standards while driving revenue opportunities. A passion for hospitality and guest satisfaction is essential.