Night Concierge & Guest Services Specialist

iNua Partnership; Tullamore; Remote; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Free meals on duty

Gym & Pool membership

Spa products discounts

Employee bed & breakfast rates

Friends & family rates

Employee discount on bar & restaurant

Group dining discounts (30+)

Recruitment bonus for referring a 기능의친

Educational assistance

Promotion opportunities within iNua

Employee Assistance Programme

Job summary

The iNUA Collection is seeking a reliable Night Porter to join our hospitality team in Ireland. You will help ensure guest safety and comfort during evening and overnight hours, while keeping lobby areas tidy and supporting function room setups.

Key duties include patrols, handling guest requests, luggage assistance, and coordinating with on-site teams. Evening and weekend availability is required, with opportunities for career progression within the iNUA Hospitality Collection.

Qualifications

• Minimum of 1 year of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends, including holidays.

Responsibilities

• Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
• Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
• Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
• Assist guests with luggage upon arrival and departure.
• Operate the switchboard and respond to guest inquiries in a courteous and professional way.
• Set up and prepare function rooms for breakfast or other events.
• Report any maintenance or security issues to the appropriate personnel.
• Complete all paperwork and logs accurately and efficiently.

Skills

Customer service

Communication

Attention to detail

Teamwork

Evenings & weekends

Job description

The iNUA Collection is seeking a reliable Night Porter to join our hospitality team in Ireland. You will help ensure guest safety and comfort during evening and overnight hours, while keeping lobby areas tidy and supporting function room setups.

Key duties include patrols, handling guest requests, luggage assistance, and coordinating with on-site teams. Evening and weekend availability is required, with opportunities for career progression within the iNUA Hospitality Collection.