Night Auditor — Lead Night Team & Growth Opportunities

Dalata Hotel Group plc; Dublin; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free employee meals on duty

50% Off F&B in all properties

€60 Employee room rate (Dalata hotels)

30% Off Friends & Family rate

Extra annual leave day per year (max 5

Descripción de la vacante

Dalata Hotel Group plc is hiring a Night Auditor to oversee hotel operations overnight, ensuring top-tier guest service and safety. You will perform night-front desk tasks, handle the night audit, and support night-time food & beverage service while maintaining lobby and meeting room cleanliness.

The role requires strong customer service, independence, and calm under pressure, with opportunities for internal development within the Dalata Academy.

Formación

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Previous experience in a similar role.

Responsabilidades

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Perform Front Office duties, including running the night audit report and check-in and check-out out guests.
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Conocimientos

Customer service

Independent working

Communication

Staying calm under pressure

Experience in similar role

Descripción del empleo

Dalata Hotel Group plc is hiring a Night Auditor to oversee hotel operations overnight, ensuring top-tier guest service and safety. You will perform night-front desk tasks, handle the night audit, and support night-time food & beverage service while maintaining lobby and meeting room cleanliness.

The role requires strong customer service, independence, and calm under pressure, with opportunities for internal development within the Dalata Academy.