Night Concierge & Guest Services Lead

The Address Collective; Ireland; Presencial; EUR 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

The Address Collective in Ireland is seeking a Night Front of House supervisor to ensure guest queries are met at night and to perform a comprehensive night audit. You will coordinate with reception and duty management to maintain service standards during late hours.

This role requires vigilance in security checks, efficiency in guest handling, and leadership in closing night operations across lounge, room service and cleaning tasks.

Responsabilidades

• Arrive on time in a neat uniform, well-groomed, with a name badge and professional appearance
• Receive handover from Daily Porters, Receptionists on duty, and Duty Manager
• Carry out security and fire checks at regular intervals and log irregularities
• Check-in/out guests efficiently and ensure luggage is delivered promptly
• Deal with guest inquiries quickly and effectively
• Carry out Lounge/Room Service orders after 11 pm and maintain kitchen/food areas clean
• Collect Breakfast cards during floor checks and deliver Room Service
• Ensure early breakfasts are delivered on time and to standard
• Cover Bar Service after bar staff leave, managing cash and stock procedures
• Carry out night cleaning and maintain public areas and meeting rooms
• Set up meeting rooms and ensure equipment is in working order
• Check fax machine regularly and relay messages quickly
• Complete full diary report of night events and handover issues to Duty Manager/Reception/Day Porter
• Additional duties as assigned by management

Descripción del empleo

The Address Collective in Ireland is seeking a Night Front of House supervisor to ensure guest queries are met at night and to perform a comprehensive night audit. You will coordinate with reception and duty management to maintain service standards during late hours.

This role requires vigilance in security checks, efficiency in guest handling, and leadership in closing night operations across lounge, room service and cleaning tasks.