Night Operations Lead – Luxury Hotel Front Desk

The Doyle Collection Ltd.

Dublin

Hybrid

EUR 45,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

30 days holiday incl. public holidays

Free meals on duty

Staff discounts on rooms

50% off dining

Cycle to Work scheme

Training & development

Job summary

The Westbury, a luxury 5-star hotel in Dublin city centre, seeks an experienced Assistant Night Manager to oversee overnight operations and lead the night team. You will handle guest arrivals and departures, complete the night audit, and ensure safety and service standards are maintained, with a focus on professional, guest‑facing solutions.

This role requires a minimum of two years in a supervisory hospitality position and experience with Opera Cloud; the position offers strong development and

Qualifications

Minimum 2 years of supervisory or management experience in hospitality.
Experience using Opera Cloud.
Strong leadership, communication, and problem-solving skills.
Professional, guest-focused and confident handling of complaints.

Responsibilities

Oversee front office operations during the night.
Handle guest arrivals, departures, and queries professionally.
Complete the night audit and daily reporting.
Support guest safety and satisfaction, responding to incidents as required.
Supervise the night team and ensure service standards are maintained.
Ensure compliance with hotel policies, health & safety procedures, and accurate handovers.

Skills

Leadership

Communication

Problem-solving

Guest-focused

Tools

Opera Cloud

Job description

This role requires a minimum of two years in a supervisory hospitality position and experience with Opera Cloud; the position offers strong development and

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