Night Manager

Hilton Dublin; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Hilton Dublin is seeking a Night Manager to lead the Front Office Night Team in Charlemont Place, Dublin 2. You will ensure guests receive exceptional service from check-in to check-out and oversee nightly operations.

Key duties include supervising the night team, managing guest relations, maximizing occupancy at best rates, and training the Night Team to uphold Hilton standards while adhering to security and cash handling policies.

Qualifications

• Previous supervisory experience in Front Office or similar roles.
• Competent level of IT proficiency and familiarity with hotel systems.
• Strong leadership and management skills.
• Commitment to delivering high levels of customer service.
• Ability to work under pressure and adapt quickly.
• Positive attitude and good communication, with teamwork focus.

Responsibilities

• Oversee the Nights operation to maintain high standards.
• Assist Front of House Manager to evaluate guest satisfaction and trends.
• Serve as a point of contact for regular and important guests.
• Maximize room occupancy at best rates and promote services.
• Understand and apply hotel credit policies for currencies, cards and cash.
• Follow security and emergency procedures when required.
• Compile handover to the night team.
• Attend training courses and assist with training and development.
• Demonstrate knowledge of hotel products, services and policies.
• Ensure proper use of front of house equipment and PMS.
• Conduct Health and Safety Checks and Night Walks.
• Maintain awareness of all hotel areas.

Skills

Supervisory experience

IT proficiency

Leadership

Customer service

Communication

Teamwork

Flexibility

Job description

Hilton Dublin in Charlemont Place, Dublin 2 requires a Night Manager to assist in the night-hour management of the Front Office Night Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

• Oversee the entire Nights operation to maintain high standards
• Assist the Front of House Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to early team
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Who are we?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The MHL Hotel Collection is the second largest hotel group in Dublin city with over 1,150 bedrooms across well known 5 & 4 star brands as well as a number of unique and individual hotels in key city locations throughout Ireland. Each of our hotel’s has it’s own distinct personality and charm and as unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests.

Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.