Hotel Night Manager

Hollybank Trustees Ltd; Castleknock; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Free car parking

Annual staff parties

Uniform

Employee discounts

Recognition rewards points

Job summary

Castleknock Hotel is seeking a dedicated Night Manager to lead the night-time operations and guest services at Diswellstown, Co. Dublin.

You will supervise the night team, ensure security, manage front desk duties, and support the F&B function during night shifts while maintaining the highest standards of service. The ideal candidate has hotel night management experience, strong decision-making skills, and fluency in English.

Qualifications

• Night management experience in a hotel is required.
• Strong communication and guest service skills.
• Ability to lead and make decisions under pressure.

Responsibilities

• Oversee all night-time hotel operations.
• Coordinate with department heads in their absence.
• Lead and coach night shift teams; ensure security and safety.
• Perform night audit, prepare reports and cash up.
• Provide exceptional guest service and handle requests.

Skills

Night management

Customer service

Decision making

Team leadership

Communication skills

Tools

Opera

Micros

Alkimii

Job description

Location: On site / Diswellstown, Co. Dublin, D15 WNR7, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | General
Salary: Negotiable salary

An exciting opportunity has opened up for a passionate and committed individual to step into the role of Night Manager at Castleknock Hotel .

We’re looking for someone who loves providing excellent guest services,values teamwork and collaboration, and has the ability to take command and lead with confidence. This is the perfect opportunity to join and lead a nights team that works as one, supports each other, and makes a real difference every night.

The role:

• Manage and be accountable for all Night time operations of the hotel
• Work in conjunction with Heads of Department to ensure the smooth and efficient running of their departments in their absence
• Leading, Coaching and monitoring the nights teams in each area of the Hotel
• Hotel security
• Reception duties including answering guest requests and telephone enquiries.
• Responsible for fire and health & safety during the night, ensuring fire walks are carried out & recorded
• Delivering excellent customer service, ensuring every guest experience is to the highest standard of care, professionalism and friendliness
• Assisting the F&B team to serve late drinks & set up for the breakfast shift
• Completing night audit, printing night reports and cashing up night bar till
• Building and maintaining effective relationships with guests, anticipating their needs where possible
• Managing the lobby and entrance during the night
• Ensuring public areas are cleaned & left ready for business the following day.
• Promoting and encouraging a respectful and inclusive environment where everyone feels valued, for the team and for our guests
• Live by our core values in every interaction
• Respond to challenges with calm, confidence, and care
• Be the go-to person for decision-making and problem-solving overnight
• Ensure that clear and concise communication flows to and from the nights team to complete the 24 hours of operations in the Hotel
• To be responsible for the operations of the F&B and C&B departments during the night and assisting the teams with any issues.
• To be the point of contact for event organisers during the night.
• To ensure all front of house areas in C&B and F&B are clean, tidy and set for following morning

The ideal person for this role:

• Will have worked as a Night Manager in a Hotel for a minimum of 3 years
• Has proven ability to deal with challenging situations in a professional but firm manner ensuring that the Safety of all parties is prioritised at all times
• Is confident in making decisions on the spot and managing changing priorities, while taking accountability for these actions
• Has strong knowledge of Opera, Micros and Alkimii systems
• Has fluent spoken and written English with excellent communication skills
• The ability to engage confidently with guests to ensure that excellent customer services standards are maintained at all times
• Training & Development to support career progression
• Free cark parking
• Annual staff parties and recognition days
• Uniform
• Employee discounts in Castleknock hotel and throughout FBD Hotels and Resorts
• Employee Recognition Rewards Points
• Manager of the ¼ awards
• Become part of an engaged, motivated, happy team

**All applicants should have a valid work permit to work in Ireland full time.**

Applicants must be available to start in mid September