Night Manager - Luxury Hotel Group

O'Callaghan Collection; Dublin; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - €1000 reward

Discounted room stays - friends and as

Discounted F & B when you are a guest

Progress opportunities - 4 Hotels in 


Tax saver for travel tickets

Bike to work scheme

Job summary

O'Callaghan Collection in Dublin is seeking a Night Operations Manager to oversee all night-time hotel activities across front desk, security and housekeeping.

You will deliver exceptional guest service, ensure safety, handle nightly financials, and supervise night staff while coordinating with departments to maintain smooth operations.

Qualifications

• Provide superb guest service and have excellent people skills.
• Acknowledge the pivotal purpose of health and safety protocols in a hotel environment.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.

Responsibilities

• Oversee Night Operations: Manage and supervise all aspects of hotel operations during the night shift, ensuring smooth functioning of various departments such as front desk, security, and housekeeping.
• Guest Services: Provide exceptional customer service to guests during the night, addressing inquiries, resolving issues, and ensuring a positive experience for late check-ins or any other requests.
• Security and Safety: Maintain a secure and safe environment for guests and staff by implementing and monitoring security protocols, conducting regular patrols, and responding promptly to any emergencies or incidents.
• Financial Accountability: Handle nightly financial transactions, including reconciling daily reports, processing payments, and managing the night audit process to ensure accurate accounting and reporting.
• Staff Supervision: Supervise and support night staff, providing guidance, training, and assistance as needed. Coordinate with various departments to ensure efficient collaboration and communication during the night shift.
• Problem Resolution: Act as a point of contact for any issues or challenges that may arise during the night, resolving conflicts, and making decisions to maintain a high level of customer satisfaction and operational efficiency.

Skills

Guest service

Safety protocols

Team coordination

Tools

OPERA

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city centre
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Oversee Night Operations: Manage and supervise all aspects of hotel operations during the night shift, ensuring smooth functioning of various departments such as front desk, security, and housekeeping.
• Guest Services: Provide exceptional customer service to guests during the night, addressing inquiries, resolving issues, and ensuring a positive experience for late check-ins or any other requests.
• Security and Safety: Maintain a secure and safe environment for guests and staff by implementing and monitoring security protocols, conducting regular patrols, and responding promptly to any emergencies or incidents.
• Financial Accountability: Handle nightly financial transactions, including reconciling daily reports, processing payments, and managing the night audit process to ensure accurate accounting and reporting.
• Staff Supervision: Supervise and support night staff, providing guidance, training, and assistance as needed. Coordinate with various departments to ensure efficient collaboration and communication during the night shift.
• Problem Resolution: Act as a point of contact for any issues or challenges that may arise during the night, resolving conflicts, and making decisions to maintain a high level of customer satisfaction and operational efficiency.

Requirements:

• Acknowledge the pivotal purpose of health and safety protocols in a hotel environment.
• Provide a superb guest service and have excellent people skills.
• Excellent attention to detail in delivering customer care standards.
• Knowledge of OPERA digital bookings platform
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.