Hotel Night Manager

Castleknock Hotel; Leinster; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Training & Development to support

Free car parking

On duty meals

Annual staff parties and recognition

Uniform

Employee discounts in Castleknock and

Employee Recognition Rewards Points

Manager of the awards

Engaged, motivated team

Valid work permit to work in Ireland

Job summary

Castleknock Hotel is seeking a Night Manager to lead the night operations, ensuring safety, service and efficiency while coordinating with department heads. The role requires strong leadership, decisive decision-making, and a focus on guest satisfaction throughout the night.

The ideal candidate will have 3+ years in hotel night management, be adept at handling challenging situations, and possess solid experience with Opera, Micros and Alkimii systems, plus excellent English communication.

Qualifications

• Minimum 3 years as Night Manager in a hotel.
• Ability to handle challenging situations with safety in mind.
• Decisive, adaptable and able to manage changing priorities.
• Strong knowledge of Opera, Micros and Alkimii systems and excellent English.

Responsibilities

• Manage and be accountable for all night-time hotel operations.
• Collaborate with department heads to cover absences.
• Lead, coach and monitor the night team across areas.
• Ensure hotel security and safe night procedures.
• Handle reception duties and guest requests at night.
• Oversee fire safety and health & safety during the night.
• Deliver high standards of customer service and professionalism.
• Support F&B for late drinks and breakfast setup.
• Provide efficient room service and night audit processes.
• Build relationships with guests and anticipate needs.
• Manage lobby/entrance and tidy public areas for next day.
• Promote an inclusive environment and live core values.
• Be the overnight decision-maker and problem-solver.
• Ensure clear communication within the 24-hour operation.
• Oversee F&B and C&B night operations and event liaison.
• Ensure front-of-house areas are ready for morning.

Skills

Leadership

Guest service

Decision making

Communication

Tools

Opera

Micros

Alkimii

Job description

An exciting opportunity has opened up for a passionate and committed individual to step into the role of Night Manager at Castleknock Hotel.

We're looking for someone who loves providing excellent guest services, values teamwork and collaboration, and has the ability to take command and lead with confidence. This is the perfect opportunity to join and lead a nights team that works as one, supports each other, and makes a real difference every night.

The role:

• Manage and be accountable for all Night time operations of the hotel
• Work in conjunction with Heads of Department to ensure the smooth and efficient running of their departments in their absence
• Leading, Coaching and monitoring the nights teams in each area of the Hotel
• Hotel security
• Reception duties including answering guest requests and telephone enquiries.
• Responsible for fire and health & safety during the night, ensuring fire walks are carried out & recorded
• Delivering excellent customer service, ensuring every guest experience is to the highest standard of care, professionalism and friendliness
• Assisting the F&B team to serve late drinks & set up for the breakfast shift
• Providing efficient room service for guests
• Completing night audit, printing night reports and cashing up night bar till
• Building and maintaining effective relationships with guests, anticipating their needs where possible
• Managing the lobby and entrance during the night
• Ensuring public areas are cleaned & left ready for business the following day.
• Promoting and encouraging a respectful and inclusive environment where everyone feels valued, for the team and for our guests
• Live by our core values in every interaction
• Respond to challenges with calm, confidence, and care
• Be the go-to person for decision-making and problem-solving overnight
• Ensure that clear and concise communication flows to and from the nights team to complete the 24 hours of operations in the Hotel
• To be responsible for the operations of the F&B and C&B departments during the night and assisting the teams with any issues.
• To be the point of contact for event organisers during the night.
• To ensure all front of house areas in C&B and F&B are clean, tidy and set for following morning

The ideal person for this role:

• Will have worked as a Night Manager in a Hotel for a minimum of 3 years
• Has proven ability to deal with challenging situations in a professional but firm manner ensuring that the Safety of all parties is prioritised at all times
• Is confident in making decisions on the spot and managing changing priorities, while taking accountability for these actions
• Has strong knowledge of Opera, Micros and Alkimii systems
• Has fluent spoken and written English with excellent communication skills
• The ability to engage confidently with guests to ensure that excellent customer services standards are maintained at all times

Benefits

• Training & Development to support career progression
• Free cark parking
• On duty meals
• Annual staff parties and recognition days
• Uniform
• Employee discounts in Castleknock hotel and throughout FBD Hotels and Resorts
• Employee Recognition Rewards Points
• Manager of the awards
• Become part of an engaged, motivated, happy team
• All applicants should have a valid work permit to work in Ireland full time.**

Applicants must be available to start in mid September