Field IT Support & Print Services Engineer – Cork (Travel)

eir business talent; Cork; On-site; EUR 30,000 - 40,000; Full time

Job summary

eir business talent is seeking a Level 1 IT Support Field Engineer to provide first-line IT support across four Cork sites. Approximately 30-50% of the role focuses on managing the printer fleet, with the rest dedicated to Level 1 helpdesk and end-user support.

Travel between sites in Cork is required with expenses fully covered. The ideal candidate has 1-2 years in a Helpdesk or IT Support role, solid customer service skills, and experience with Windows/Microsoft 365.

Qualifications

• 1-2 years experience in a Helpdesk, Service Desk or IT Support role.
• Experience providing first-line technical support.
• Strong customer service and communication skills.
• Knowledge of Microsoft Windows and Microsoft 365.
• Experience using ticketing systems.
• Full clean driving licence and access to transport are essential.

Responsibilities

• Provide Level 1 IT support to staff and students across 4 Cork locations.
• Act as primary on-site contact for the managed printer and multifunction device fleet.
• Perform preventative maintenance and first-line troubleshooting of print devices.
• Monitor device availability and ensure service levels are maintained.
• Manage consumables replenishment and stock control for print services.
• Log, track and resolve service requests and incidents.
• Escalate technical issues to vendors and specialist support teams as required.
• Travel between 4 site locations in Cork (expenses fully covered).

Skills

Helpdesk experience

First-line support

Customer service

Windows know-how

Microsoft 365

Troubleshooting

Ticketing systems

Driving licence

Job description

eir business talent is seeking a Level 1 IT Support Field Engineer to provide first-line IT support across four Cork sites. Approximately 30-50% of the role focuses on managing the printer fleet, with the rest dedicated to Level 1 helpdesk and end-user support.

Travel between sites in Cork is required with expenses fully covered. The ideal candidate has 1-2 years in a Helpdesk or IT Support role, solid customer service skills, and experience with Windows/Microsoft 365.