Microsoft 365 Support Specialist – User Enablement

Maynooth University; Maynooth; On-site; EUR 47,000 - 67,000; Full time

Job summary

Maynooth University wishes to appoint a User Support Advisor (Microsoft 365 Support) on a full-time permanent basis. Reporting to the User Support Manager, the role sits within the User Support Team in IT Services.

The role focuses on providing support, guidance and consultancy to help users effectively utilise Microsoft 365 tools, resolve issues, and promote best practices to enable staff to work productively and collaboratively.

Qualifications

• Strong ICT capability with deep Microsoft 365 expertise.

Responsibilities

• Provide support, guidance and consultancy to help users utilise Microsoft 365 tools effectively.
• Resolve user issues and promote best practices to improve digital confidence and productivity across the organisation.
• Assist staff to adopt new features for collaborative work across departments.

Skills

Microsoft 365

Customer support

ICT capability

Job description

Maynooth University wishes to appoint a User Support Advisor (Microsoft 365 Support) on a full-time permanent basis. Reporting to the User Support Manager, the role sits within the User Support Team in IT Services.

The role focuses on providing support, guidance and consultancy to help users effectively utilise Microsoft 365 tools, resolve issues, and promote best practices to enable staff to work productively and collaboratively.