User Support Advisor

Maynooth University; Maynooth; On-site; EUR 47,000 - 67,000; Full time

Job summary

Maynooth University wishes to appoint a User Support Advisor (Microsoft 365 Support) on a full-time permanent basis. Reporting to the User Support Manager, the role sits within the User Support Team in IT Services.

The role focuses on providing support, guidance and consultancy to help users effectively utilise Microsoft 365 tools, resolve issues, and promote best practices to enable staff to work productively and collaboratively.

Qualifications

• Strong ICT capability with deep Microsoft 365 expertise.

Responsibilities

• Provide support, guidance and consultancy to help users utilise Microsoft 365 tools effectively.
• Resolve user issues and promote best practices to improve digital confidence and productivity across the organisation.
• Assist staff to adopt new features for collaborative work across departments.

Skills

Microsoft 365

Customer support

ICT capability

Job description

Department: IT Services

Vacancy ID: 044803

Closing Date: 29-Nov-2026

Maynooth University wishes to appoint a User Support Advisor (Microsoft 365 Support) on a full-time permanent basis. This appointment at AOII Grade will report to the User Support Manager and be part of the User Support Team within IT Services.

The purpose of this role is to provide support, guidance and consultancy to help users effectively utilise the full range of Microsoft 365 tools and platform services. The role focuses on resolving user issues, improving digital confidence, and enabling staff to work productively and collaboratively across the organisation. By supporting day‑to‑day queries, promoting best practices, and helping users adopt new features, the role ensures that individuals can make the most of Microsoft 365 applications while maintaining a smooth and positive technology experience.

The ideal candidate will have a strong ICT capability with deep expertise across Microsoft 365 with advanced proficiency in collaboration and productivity applications. They will be familiar with administration portals, and core services such as Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, and Intune. The successful candidate will be skilled in supporting users and advanced troubleshooting. They will be familiar with Microsoft 365 compliance and data management practices. They will be a strong collaborator with excellent interpersonal and communication skills.

Administrative Officer II: €47,387– €67,129 p.a. (9 points)

Appointments will be made in accordance with public sector pay provisions.

Closing Date: 23:30hrs (local Irish time) on Sunday, 29th of November 2026

Maynooth University is an equal opportunities employer

The position is subject to the Statutes of the University