Luxury Reservations Specialist - Flexible Hours & Perks

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Discounted Accor rates

Refer a Friend €250

Meals provided

Uniform provided

Free parking

Training and development

Job summary

Carton House, A Fairmont Managed Hotel in Ireland invites applications for a Reservations Agent to join the Reservations team. The role involves taking bedroom bookings, maximizing occupancy and revenue, and upselling hotel facilities.

We seek candidates with reservations experience in a 4/5* property, strong communication, and the ability to work flexible hours including weekends and holidays. Opera knowledge is required.

Qualifications

• Previous Reservations experience within a 4/5* property.
• Ability to work flexible hours, including weekends and holidays.
• Working knowledge of Opera.
• Excellent attention to detail.
• Excellent communication skills.
• Results driven with strong personality and rapport-building ability.
• Confident in communicating with a wide range of people.

Responsibilities

• Take bookings for all bedrooms and maximise sales.
• Ensure bookings are managed to maximise occupancy and revenue.
• Upsell hotel facilities at every opportunity.
• Accurately input guest requests into the booking system.
• Assist clients with special requests.
• Ensure all correspondence is answered, recorded and filed accurately.
• Identify sales opportunities and convert into bookings.
• Consult with Reservations Manager on groups and agency bookings.

Skills

Reservations experience

Flexible hours

Opera knowledge

Attention to detail

Communication skills

Rapport building

Interpersonal communication

Tools

Opera PMS system

Job description

Carton House, A Fairmont Managed Hotel in Ireland invites applications for a Reservations Agent to join the Reservations team. The role involves taking bedroom bookings, maximizing occupancy and revenue, and upselling hotel facilities.

We seek candidates with reservations experience in a 4/5* property, strong communication, and the ability to work flexible hours including weekends and holidays. Opera knowledge is required.