Luxury Reservations & Guest Experience Specialist

Château des Avenières; Kenmare; Remote; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts at sister hotels

Zusammenfassung

Sheen Falls Lodge in Kenmare, Ireland, a Relais & Châteaux five-star luxury property, seeks a Reservations Agent to deliver exceptional guest service and upsell experiences from inquiry to arrival. You will handle phone, email and online enquiries, maintain reservations in Hotsoft, and collaborate with Front Office, Revenue and Sales to maximise revenue while ensuring a personalised guest journey.

This full-time role features five 8-hour shifts over a seven-day roster, with opportunities for

Qualifikationen

• Minimum of one year's experience in a reservations position, preferably in a five-star hotel.
• Excellent spoken and written English with confident telephone and email communication.
• Strong organizational skills and attention to detail with a guest-focused approach.
• Ability to build positive relationships with guests and colleagues and identify revenue opportunities.

Aufgaben

• Act as the first point of contact for guests and assist with accommodation options, rates, packages and itineraries.
• Manage telephone, email and online reservation enquiries professionally and warmly.
• Convert enquiries into confirmed reservations and upsell hotel experiences.
• Create, amend and maintain guest reservations in Hotsoft, recording preferences and requests.
• Manage rates and availability across channels using D-Edge Channel Manager.
• Develop knowledge of hotel offerings to assist guests throughout the booking process.
• Collaborate with Front Office, Sales, Revenue and other departments for a seamless guest journey.
• Maintain high standards of accuracy, confidentiality and service.

Kenntnisse

First point of contact

Upselling

Customer service

Organizational skills

English proficiency

Interpersonal skills

Attention to detail

Team collaboration

Tools

Hotsoft

D-Edge Channel Manager

Microsoft Word

Excel

Outlook

CRM software

Jobbeschreibung

Sheen Falls Lodge in Kenmare, Ireland, a Relais & Châteaux five-star luxury property, seeks a Reservations Agent to deliver exceptional guest service and upsell experiences from inquiry to arrival. You will handle phone, email and online enquiries, maintain reservations in Hotsoft, and collaborate with Front Office, Revenue and Sales to maximise revenue while ensuring a personalised guest journey.

This full-time role features five 8-hour shifts over a seven-day roster, with opportunities for