Five-Star Reservations Agent: Drive Bookings & Guest Experience

Fairmont Carton House; Maynooth; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Refer a Friend €250

Meals provided

Free parking

Uniform provided

Training opportunities

Job summary

Fairmont Carton House in Maynooth, Co. Kildare, Ireland, is seeking a Reservations Agent to join our Reservations team. Take bookings for all bedrooms, maximise occupancy, and upsell facilities.

You\'ll input guest requests, handle special requests, and communicate with guests and colleagues with confidence.

Experience in a 4/5* property and Opera knowledge preferred; we offer meals, parking, and development opportunities.

Qualifications

• Previous Reservations experience within a 4/5* property.
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Working knowledge of Opera.
• Excellent attention to detail.
• Results driven with a strong personality and the natural ability to build rapport with people.
• Confident in communicating with a wide range of people, both internally and externally.

Responsibilities

• Take bookings for all bedrooms, as per the Carton House standards.
• Ensure bookings are managed to maximise sales, occupancy and revenue.
• Upsell all hotel facilities at every opportunity.
• Accurately input all guests requests into the hotel booking system.
• Assist the client with any special requests.
• Ensure all correspondence is answered, recorded and filed accurately.
• Identify all sales opportunities and effectively convert into bookings.
• Consult with the Reservations Manager/Director of Revenue in respect of group and agency bookings.

Skills

Reservations experience

Attention to detail

Communication skills

Tools

Opera PMS

Job description

Fairmont Carton House in Maynooth, Co. Kildare, Ireland, is seeking a Reservations Agent to join our Reservations team. Take bookings for all bedrooms, maximise occupancy, and upsell facilities.

You\'ll input guest requests, handle special requests, and communicate with guests and colleagues with confidence.

Experience in a 4/5* property and Opera knowledge preferred; we offer meals, parking, and development opportunities.