Luxury Reservations Specialist - Dublin Hotels

O'Callaghan Collection; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends and/​f

Discounted F&B when you are a guest in

The opportunity to progress - 4 Hotels

Tax saver for travel tickets

Bike to work scheme and a safe place

Job summary

O'Callaghan Collection in Dublin city centre seeks a Reservations/Guest Services professional to manage guest bookings, share hotel facilities, and present Best Available Rates for preferred dates and room types.

Role requires flawless English, strong customer care, and the ability to prioritise in a fast-paced setting. Opera PMS experience is a priority; knowledge of third-party sites is a plus.

Qualifications

• Fluent in English (written and spoken)
• Strong customer care skills
• Ability to organize and prioritize
• Experience with Opera PMS is a priority
• Knowledge of third-party websites desirable
• Excellent skills with Microsoft Word, Excel and Outlook

Responsibilities

• Manage guests reservations, ensuring that their needs and wants are met with a professional manner.
• Provide details of hotel facilities, offer Best Available Rates for the guests preferred dates giving options of the room types available.
• Excellent attention to detail.
• Ability to prioritize in a fast paced environment while providing exceptional customer service.
• Experience with OPERA is preferable.

Skills

Customer service

Communication skills

Organization & prioritization

Attention to detail

Positive attitude

Clear communicator

Tools

Opera PMS

MS Word

MS Excel

Outlook

Job description

O'Callaghan Collection in Dublin city centre seeks a Reservations/Guest Services professional to manage guest bookings, share hotel facilities, and present Best Available Rates for preferred dates and room types.

Role requires flawless English, strong customer care, and the ability to prioritise in a fast-paced setting. Opera PMS experience is a priority; knowledge of third-party sites is a plus.