Luxury Hotel Sales & Events Agent

The Red Carnation Hotel Collection; Ashford; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Training & development

Discounted rates

Recognition events

Local business discounts

Subsidised accommodation

Free meals on duty

Dry cleaning

Refer-a-friend bonus

Volunteer days

Holiday allowance up to 25 days

Recognition incentives

Employee assistance

Job summary

The Red Carnation Hotel Collection seeks a Sales & Events Agent for Ashford Castle. The role focuses on managing sales activity, coordinating guest itineraries, and delivering exceptional service for luxury stays and events.

You will build proposals, liaise with travel advisors, VIPs and partners, and work with multiple teams to ensure flawless stays and memorable experiences for guests.

Qualifications

• Previous experience in sales, event coordination, or a similar role in the hospitality or events industry.
• Excellent organisational skills and the ability to multitask and prioritise effectively.
• Strong communication skills, with a focus on customer service and attention to detail.
• Ability to work well under pressure while maintaining high standards of service.
• A proactive, self-motivated individual who takes initiative and thrives in a fast-paced environment.
• Strong negotiation skills with an understanding of budget management and profitability.
• A positive attitude with the ability to work effectively as part of a team and build relationships with clients and suppliers.
• A genuine passion for hospitality and creating memorable experiences for guests.

Responsibilities

• Maintain and update travel advisor and agency records, supporting sales activity and post-trip follow-up.
• Prepare customised sales and group proposals based on client requirements.
• Coordinate guest, VIP, media and influencer itineraries prior to arrival.
• Manage correspondence with travel advisors, partners and guests via email and phone.
• Support VIP requests in the absence of senior leadership.
• Assist with individual and group reservations, including rooming lists, dining, activities and special experiences.
• Prepare and update event and function documentation to ensure seamless delivery.
• Collaborate with internal teams for smooth execution of stays and events.
• Compile monthly sales and production reports to track partner and event performance.
• Support marketing initiatives including advert briefs (print and radio).
• Take ownership of enquiries from initial contact through to completion, ensuring exceptional service throughout.

Job description

The Red Carnation Hotel Collection seeks a Sales & Events Agent for Ashford Castle. The role focuses on managing sales activity, coordinating guest itineraries, and delivering exceptional service for luxury stays and events.

You will build proposals, liaise with travel advisors, VIPs and partners, and work with multiple teams to ensure flawless stays and memorable experiences for guests.