Luxury Hotel Reservations Specialist — Dublin

O'Callaghan Collection

Dublin

On-site

EUR 28,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends and家族

Discounted F&B when you are a guest in

The opportunity to progress - 4 Hotels

Tax saver for travel tickets

Bike to work scheme and a safe place

Job summary

The O'Callaghan Collection, a design-led family-owned group of luxury boutique hotels in Dublin city centre, is seeking an experienced reservations professional. You will manage guest bookings, provide facility details, and offer competitive rates while delivering a high standard of personalised service.

Excellent communication and organizational skills are essential, with priority given to Opera PMS experience and knowledge of third-party sites.

Qualifications

Must be fluent in English written and oral.
Strong customer care skills.
Ability to organize and prioritize in a fast-paced environment.
Experience with Opera PMS is a priority.
Knowledge of third-party websites is desirable.
Proficient with Microsoft Word, Excel and Outlook.
Confident and a clear communicator.

Responsibilities

Manage guests' reservations, ensuring their needs are met in a professional manner.
Provide details of hotel facilities and offer Best Available Rates for guests' preferred dates and room types.
Maintain excellent attention to detail in every interaction.
Prioritize tasks in a fast-paced environment while delivering exceptional customer service.
Experience with Opera PMS is preferred.