Luxury Hotel Front Desk & Guest Experience Lead

O'Callaghan Hotel Group; Dublin; Presencial; EUR 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends and 가족

Discounted F&B when you are a guest in

The opportunity to progress - 4 Hotels

Tax saver for travel tickets

Bike to work scheme and a safe place

Descripción de la vacante

O'Callaghan Collection in Dublin is seeking a welcoming Receptionist to greet guests, manage check-in/out, and assist with inquiries, ensuring a smooth and memorable hospitality experience.

You will handle phone and email communications, coordinate with departments, and maintain a tidy, inviting lobby reflecting our luxury standards. Prior guest-service experience and professional appearance are essential. Dublin-based, full-time role.

Formación

• Experience in customer service, ideally within the hotel industry.
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay.
• To be immaculately turned out, with an unshakably professional and friendly demeanour.

Responsabilidades

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests' inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.

Conocimientos

Customer service

Communication

Professionalism

Problem solving

Herramientas

Opera hotel software

Descripción del empleo

O'Callaghan Collection in Dublin is seeking a welcoming Receptionist to greet guests, manage check-in/out, and assist with inquiries, ensuring a smooth and memorable hospitality experience.

You will handle phone and email communications, coordinate with departments, and maintain a tidy, inviting lobby reflecting our luxury standards. Prior guest-service experience and professional appearance are essential. Dublin-based, full-time role.