Luxury Front Office Supervisor | Guest Experience Leader

Hollybank Trustees Ltd; Westport; On-site; EUR 38,000 - 48,000; Full time

Job summary

The Grace Westport Estate is hiring a Front Office Supervisor to support the Front Office Manager in daily operations and to uphold luxury service standards. You will guide the front office team, handle guest requests, and ensure seamless check-in/check-out processes while coordinating with Reservations, Accommodation, and Maintenance across the hotel.

We are seeking candidates with 1–2 years in front office or guest services in upscale settings, proven supervisory experience, and a commitment

Qualifications

• Minimum 1–2 years of experience in Front Office or guest services in a luxury or upscale hospitality environment.
• Proven track record in supervising a Front Office team.
• Strong knowledge of front office operations, including check-in/check-out procedures, reservations, and guest service protocols.

Responsibilities

• Greet and assist guests with warmth, facilitating check-in and check-out while addressing requests.
• Supervise the Front Office team and provide support for guest inquiries and reservations.
• Deliver exceptional service, handle guest inquiries and walk-ins promptly.
• Oversee room allocation to maximize occupancy and smooth guest flow.
• Assist in developing training plans and lead training sessions to drive consistency.
• Lead, motivate, and develop the team with preventive issue-resolution measures.
• Ensure shift checklists are completed and coordinated with other departments.
• Collaborate with Reservations, Accommodation and Maintenance for smooth communication.
• Promote upselling and cross-selling of estate facilities and packages.

Skills

Front Office supervision

Guest services

Customer service

Leadership

Check-in/check-out

Team coordination

Job description

The Grace Westport Estate is hiring a Front Office Supervisor to support the Front Office Manager in daily operations and to uphold luxury service standards. You will guide the front office team, handle guest requests, and ensure seamless check-in/check-out processes while coordinating with Reservations, Accommodation, and Maintenance across the hotel.

We are seeking candidates with 1–2 years in front office or guest services in upscale settings, proven supervisory experience, and a commitment