Front Office Supervisor

Hollybank Trustees Ltd; Westport; On-site; EUR 38,000 - 48,000; Full time

Job summary

The Grace Westport Estate is hiring a Front Office Supervisor to support the Front Office Manager in daily operations and to uphold luxury service standards. You will guide the front office team, handle guest requests, and ensure seamless check-in/check-out processes while coordinating with Reservations, Accommodation, and Maintenance across the hotel.

We are seeking candidates with 1–2 years in front office or guest services in upscale settings, proven supervisory experience, and a commitment

Qualifications

• Minimum 1–2 years of experience in Front Office or guest services in a luxury or upscale hospitality environment.
• Proven track record in supervising a Front Office team.
• Strong knowledge of front office operations, including check-in/check-out procedures, reservations, and guest service protocols.

Responsibilities

• Greet and assist guests with warmth, facilitating check-in and check-out while addressing requests.
• Supervise the Front Office team and provide support for guest inquiries and reservations.
• Deliver exceptional service, handle guest inquiries and walk-ins promptly.
• Oversee room allocation to maximize occupancy and smooth guest flow.
• Assist in developing training plans and lead training sessions to drive consistency.
• Lead, motivate, and develop the team with preventive issue-resolution measures.
• Ensure shift checklists are completed and coordinated with other departments.
• Collaborate with Reservations, Accommodation and Maintenance for smooth communication.
• Promote upselling and cross-selling of estate facilities and packages.

Skills

Front Office supervision

Guest services

Customer service

Leadership

Check-in/check-out

Team coordination

Job description

Location: On site / Westport, Co. Mayo, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

Now Hiring at The Grace

The Grace | Where Excellence meets Opportunity

Westport, County Mayo | Full-Time | Pre-Opening Opportunity

Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland’s Wild Atlantic Way, at the heart of the captivating Westport Estate.

Job Summary:

The Front Office Supervisor role is integral to upholding The Grace Westport Estate’s service standards by supporting Front Office Manager in supporting daily checklist execution, and maintaining comprehensive knowledge of all products, services, and events. This position ensures operational excellence and fosters cross-departmental collaboration to deliver a consistently elevated guest experience.

Key Responsibilities

• Greet and assist all guests with warmth and facilitate check-in and check-out processes, ensuring a seamless experience and addressing any special requests or concerns.
• Supervise the Front Office team and provide any support while handling guest requests and queries.
• Provide exceptional customer service, promptly handling guest inquiries, requests, and reservations requests, including walk-ins.
• Oversee the allocation of rooms efficiently to ensure maximum occupancy and smooth guest flow.
• Assist in developing training plans and lead training sessions with the team members to drive consistency and efficiency in the departments.
• Ability to lead, motivate, and develop a team, ability to identify issues, implement solutions promptly and have preventive measures put in place .
• Work closely with the Front Office Manager in ensuring that all details on the shift checklist is completed.
• Work closely with departments across the hotel including Reservations, Accommodation and Maintenance to facilitate smooth communication.
• Delegate tasks to team members from shift check lists and ensure that they are completed with proper handover to the next shift.
• Promote upselling and cross selling of Westport Estate facilities to drive incremental revenue including packages sold on our websites

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.

Required Experience & Skills

• Minimum 1 - 2 years of experience Front Office or guest services experience in a luxury or upscale hospitality environment.
• Proven track record in supervising a Front Office team.
• Strong knowledge of front office operations, including check-in/check-out procedures, reservations, and guest service protocols.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to train, motivate, and support team members.
• Flexibility to work various shifts, including weekends and holidays.
• Professional appearance and commitment to upholding luxury service standards.
• Eligibility to work in Ireland.

The GraceWestport Estate is an equal opportunity employer. We strive to create andmaintaina diverse workforce where everyone is respected and included.