Luxury Hotel Duty Manager - Guest Experience Leader

Relais & Châteaux; Kenmare; On-site; EUR 47,000 - 72,000; Full time

Benefits offered by this job

Professional development opportunities

Competitive rates of pay

Discounted rates for accommodation,spa

Staff parking

Use of spa/ gym facilities

Uniforms provided and free meals on, d

Job summary

Park Hotel Kenmare, a Relais & Châteaux member renowned for luxury and service, seeks a proactive supervisor/manager to oversee Guest Services and daily operations during your shift. You will coordinate Front Office, Housekeeping, F&B, and other departments to maintain exceptional standards and guest satisfaction.

You will lead by example, mentor staff, handle guest inquiries and complaints with diplomacy, and ensure safety, cleanliness, and efficiency across the property in a fast-paced

Qualifications

• Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple tasks and departments effectively in a fast-paced environment.
• A high level of professionalism, with a strong sense of responsibility and commitment to guest satisfaction.
• Proficiency in hotel management systems and Microsoft Office Suite.

Responsibilities

• Serve as the main point of contact for guest inquiries, concerns, and special requests, ensuring immediate attention and resolution.
• Oversee the daily operations of the hotel during your shift, including Front Office, Housekeeping, Food & Beverage, and other departments as required.
• Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
• Act as the hotel's first point of contact during emergencies, ensuring guest safety and coordinating response with security and management teams.
• Mentor and train staff to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
• Build strong relationships with guests to encourage repeat business and positive reviews.

Skills

Leadership

Communication

Problem-solving

Multitasking

Professionalism

Guest-focused

Flexibility

Tools

Hotel management systems

Microsoft Office

Job description

Park Hotel Kenmare, a Relais & Châteaux member renowned for luxury and service, seeks a proactive supervisor/manager to oversee Guest Services and daily operations during your shift. You will coordinate Front Office, Housekeeping, F&B, and other departments to maintain exceptional standards and guest satisfaction.

You will lead by example, mentor staff, handle guest inquiries and complaints with diplomacy, and ensure safety, cleanliness, and efficiency across the property in a fast-paced