Front Office Supervisor — Luxury Guest Experience

Hollybank Trustees Ltd; Cork; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Free meal in employee restaurant Croí

Motion Health Club access

Employee wellness programmes

25% discount on food at Panorama

25% discount on spa treatments

Cycle to work scheme

Job summary

The Montenotte in Cork City, Ireland is seeking a Reception Supervisor to join the Front Office team. You will welcome guests, manage check-ins/outs, handle inquiries, and coordinate reservations to ensure memorable experiences in a premium setting.

Join a hotel known for heritage and luxury, with staff benefits including meals, wellness programs, and a range of employee perks. This role offers ongoing development and a vibrant, guest-focused environment.

Qualifications

• Previous front desk experience in hospitality.
• Excellent communication and problem-solving skills.
• Ability to upsell and maximise revenue.
• Fluency in English and professional appearance.

Responsibilities

• Work as part of Front Office team to deliver high-level service.
• Check guests in and out on arrival and departure.
• Handle enquiries via phone and email.
• Process reservations, cancellations and modifications promptly.
• Promote upselling and revenue within the department.
• Complete daily reports before the agreed time.
• Check bills and invoice to FIT and Tour operators.
• Liaise with Senior Management on guest queries or issues.
• Assist guests with transport and luggage in a courteous manner

Skills

Customer service

Communication

Sales skills

Reservation systems

Teamwork

Tools

Front Office Software

Job description

The Montenotte in Cork City, Ireland is seeking a Reception Supervisor to join the Front Office team. You will welcome guests, manage check-ins/outs, handle inquiries, and coordinate reservations to ensure memorable experiences in a premium setting.

Join a hotel known for heritage and luxury, with staff benefits including meals, wellness programs, and a range of employee perks. This role offers ongoing development and a vibrant, guest-focused environment.