Concierge — Personalised Guest Experiences

Hollybank Trustees Ltd; Westport; On-site; EUR 25,000 - 34,000; Full time

Job summary

The Grace Westport Estate is opening a new Concierge role in Westport. You will welcome guests warmly, plan tailored itineraries, handle bookings, and provide expert local recommendations to enhance every stay.

Work closely with Front Office, Accommodation and F&B teams to ensure seamless service, while maintaining high standards of discretion and guest satisfaction. Eligibility to work in Ireland is required.

Qualifications

• Strong local knowledge of Westport and surrounding area.
• Excellent organisational, communication, and interpersonal skills.
• Service-driven mindset with proactive, solutions-oriented approach.
• Commitment to continuous improvement and service excellence.
• Eligibility to work in Ireland.

Responsibilities

• Provide a genuine, warm, and professional welcome to guests, visitors, and vendors.
• Deliver personalised itinerary planning and dining/reservation bookings.
• Offer informed recommendations on local attractions and estate facilities.
• Anticipate guest needs and resolve requests with efficiency and care.
• Assist guests with luggage during arrivals and departures as required.
• Manage calls, emails, and guest requests with accurate, timely follow-up.
• Maintain an organised concierge area and assist with administrative tasks.
• Promote hotel services and upsell room categories and estate experiences.
• Collaborate with Front Office, Accommodation, F&B, and partners to ensure seamless service.

Skills

Local knowledge Westport area

Guest service mindset

Excellent communication

Organisational skills

Proactive problem solving

Job description

The Grace Westport Estate is opening a new Concierge role in Westport. You will welcome guests warmly, plan tailored itineraries, handle bookings, and provide expert local recommendations to enhance every stay.

Work closely with Front Office, Accommodation and F&B teams to ensure seamless service, while maintaining high standards of discretion and guest satisfaction. Eligibility to work in Ireland is required.