Luxury Front Desk Supervisor | Guest Experience Lead

Minor Hotels; Dublin; Hybrid; EUR 29.000 - 39.000; Vollzeit

Benefits dieser Stelle

Premium rates for Sunday work

Refer a Friend program

Room employee rates in Minor Hotels

eLearning platform access

Increased holiday entitlement

Meals on duty

Employee Recognition Awards

Employee Assistance Program

Uniforms provided and cleaned

Zusammenfassung

Anantara The Marker Dublin Hotel, part of Minor Hotels, is seeking a Front Desk Supervisor to lead front office operations and ensure guest satisfaction in a luxury setting.

The role requires confident, professional service delivery, overseeing daily tasks, managing guest relations, and driving revenue through upselling while upholding LHQA standards. Excellent teamwork and leadership are essential to elevate the guest experience.

Aufgaben

• liaise with BOA to ensure tasks are done in a timely manner
• take ownership of BOA tasks during BOA's absence
• assist MOD with guest satisfaction and recovery
• implement and maintain customer recognition/service program, communicating, and ensuring the process
• maintain front-of-house presence by greeting, interacting, and building relationships with guests, clients, and team members
• familiarise and act upon the daily, monthly and yearly KPIs such as detailed through BI
• assist in handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others
• supervise same-day up-s selling procedures to maximize room revenue and property occupancy
• prepare, implement, review and training of SOP's and standards
• carry out departmental audits to ensure LHQA is achieved by all team members
• ensure hotel achieves Leading Hotels of the World Quality Assurance targets
• ensure areas are clean and well-maintained
• control ambience (lights, music, temperature)
• report defective materials and equipment
• implement new initiatives in agreed time frame
• set and achieve personal objectives yearly
• attend meetings
• maintain management presence in all departments
• ensure high level of security
• act on guest feedback promptly
• monitor purchasing and costs
• achieve departmental sales in line with budgets
• provide flexible work schedule for uninterrupted service
• support other areas of the Hotel
• cash handling compliance
• drive revenue growth and cost savings

Jobbeschreibung

Anantara The Marker Dublin Hotel, part of Minor Hotels, is seeking a Front Desk Supervisor to lead front office operations and ensure guest satisfaction in a luxury setting.

The role requires confident, professional service delivery, overseeing daily tasks, managing guest relations, and driving revenue through upselling while upholding LHQA standards. Excellent teamwork and leadership are essential to elevate the guest experience.