Luxury Front Desk Supervisor | Guest Experience Leader

Minor Hotels

Dublin

On-site

EUR 31,000 - 37,000

Full time

2 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

€34,000 gross per year

Premium rates for Sunday work

Refer a Friend program - €500 bonus

Excellent Room Employee Rates in over

Access to the eLearning platform

Increased holiday entitlement for long

Meals whilst on duty in our employee餐

Employee Recognition Awards

Employee Assistance Program - mental健康

Complimentary provision and laundry of

Job summary

Anantara The Marker Dublin Hotel in Dublin seeks a Front Desk Supervisor to lead daily front office operations, ensure guests receive exceptional service, and maintain luxury standards. This full-time role requires a professional, guest-focused approach and collaboration with departments to deliver seamless experiences.

Salary is €34,000 gross per year with premium Sunday rates, staff benefits, and ongoing training through Minor Hotels.

Qualifications

Must have the right to work in Ireland / EU full time.
1-2 years reception experience in a luxury hotel.
Knowledge of Thai culture is valued.

Responsibilities

To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
To carry out departmental audits to ensure LHQA is achieved by all team members.
To ensure that the Hotels Vision & Mission statement is communicated to the team.
To ensure that areas of responsibility are clean and well-maintained.
To ensure that the ambience in departments (lights, music and temperature) are controlled.
To report defective materials and equipment to the appropriate departments.
To ensure that all new initiatives are implemented in the agreed time frame.
To ensure that personal objectives are set and achieved on a yearly basis.
To attend meetings as required.
To ensure there is management presence in all departments at all times.
To ensure a consistently high level of security is well maintained throughout the Hotel.
To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
To ensure departmental sales are achieved in line with the hotel budget
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
To provide support where necessary in other areas of the Hotel.
To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
To drive business results through revenue growth and cost savings efficiency.